MANAGEMENT TRAINEE

Coronado Lanes, Inc.; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Coronado Lanes, Inc. is seeking an Operational Support team member for AMF-PUYAT COMMONWEALTH LANES. The role focuses on assisting with lane assignments, equipment setup, events, and maintaining a clean, organized bowling center.

You will engage in customer service, shift coverage, and coordination with staff while supporting safety protocols and cash handling. Fresh graduates welcome; flexible across shifts and multiple locations.

Qualifications

• Bachelor's degree in Hospitality Management or related field from a reputable college/university.
• Excellent written and verbal communication skills.
• Fresh graduates accepted, 6 months to 1 year of customer-facing experience preferred.
• Willing to work all shifts with flexible scheduling and rotate across locations.

Responsibilities

• Assist with lane assignments, equipment management, and event setup.
• Monitor cleanliness and organization of the bowling center.
• Learn procedures, customer service standards, and management protocols.
• Handle customer complaints professionally and ensure a positive experience.
• Coordinate with staff and management for smooth shift operations.
• Support marketing efforts for upcoming events and leagues.
• Process payments and manage cash registers accurately.
• Enforce safety regulations and promote a safe environment for guests and staff.
• Seek feedback to improve operations and learn industry trends.
• Manage shift responsibilities in the absence of senior staff and assist scheduling.

Skills

Leadership

Communication

Customer Service

Shift Management

Event Coordination

Education

Bachelor's degree in Hospitality Management

Related degree in Tourism/Operations

Job description

Operational Support

• Support daily operations by assisting with lane assignments, equipment management, and setting up events.
• Monitor the cleanliness and organization of the bowling center.

Training Participation

• Learn operational procedures, customer service standards, and management protocols.

Customer Service

• Handle customer complaints and feedback professionally.
• Assist customers with inquiries and ensure a positive bowling experience.

Staff Coordination

• Communicate effectively with other staff members and management.
• Collaborate with team members to ensure smooth operations during shifts.

Event Coordination

• Support marketing efforts to promote upcoming events and activities.
• Assist in organizing special events, leagues, and tournaments.

Financial Transactions

• Assist in processing payments and managing cash registers accurately.

Safety and Compliance

• Enforce safety regulations and ensure all bowling equipment is functioning properly.
• Adhere to health and safety protocols and promote a safe environment for guests and staff.

Learning and Development

• Continuously learn about bowling center operations and industry trends.
• Seek feedback from supervisors and peers to improve skills and knowledge.

Shift Management

• Manage shift responsibilities in the absence of senior staff, ensuring continuity of operations.
• Participate in scheduling rotations as directed by management.

Requirements

• With a Bachelor's degree in Hospitality Management, Tourism, Operations Management, Business Administration, or any related course from a reputable college or university.
• Charming and with a pleasing personality
• Possesses strong leadership skills, is assertive, and is flexible.
• At least 6 months to 1 year of experience in customer-oriented industries, though not required. FRESH GRADUATES ARE ACCEPTED
• Must demonstrate excellent written and verbal communication skills.
• Must be available to work all shifts with flexible scheduling requirements across varying operational hours. (Operating hours: 10 AM to 12 MN).
• Candidates must be willing to rotate between multiple bowling center locations as required.

JOB LOCATION:

AMF-PUYAT COMMONWEALTH LANES