Guest Experience Attendant – Bowling & Skating Operations

SM Supermalls; Angeles, Hinoba-an; On-site; PHP 167,000 - 234,000; Full time

Job summary

SM Supermalls in the Philippines is seeking an entry-level guest services associate to assist guests with bowling and skating equipment, while following standard operating procedures. You will enforce safety guidelines, greet guests, handle inquiries, and resolve complaints to uphold our service standards.

The role requires at least a high school or vocational qualification, willingness to work shifting schedules including weekends and holidays, and assignment at SM City Clark.

Qualifications

• At least with experience in customer service, retail or related field.
• Senior High School graduate or Associate/Vocational degree holder.
• Willing to be on shifting schedule and work on weekends and holidays.
• Amenable to being assigned at SM City Clark.

Responsibilities

• Assists guests in the issuance and return of bowling or skating equipment while following standard operating procedures.
• Ensures safety by enforcing guidelines, reporting equipment issues, and assisting in emergency procedures.
• Provides excellent customer service by greeting guests, addressing inquiries, and resolving complaints promptly.
• Maintains a clean, organized, and professional work area to uphold service and brand standards.
• Engages in continuous learning and skill development to enhance performance and support career growth.

Skills

Customer service

Education

Senior High School graduate

Associate/Vocational degree

Job description

SM Supermalls in the Philippines is seeking an entry-level guest services associate to assist guests with bowling and skating equipment, while following standard operating procedures. You will enforce safety guidelines, greet guests, handle inquiries, and resolve complaints to uphold our service standards.

The role requires at least a high school or vocational qualification, willingness to work shifting schedules including weekends and holidays, and assignment at SM City Clark.