Management Trainee

Coronado Lanes Inc.; Makati; On-site; PHP 200,880 - 290,160; Full time

Job summary

Coronado Lanes Inc. at AMF-PUYAT SUPERBOWL in Makati seeks a front-line Operations and Guest Services professional. Fresh graduates are welcomed; a Bachelor’s degree in Hospitality Management or related field is preferred. You will assist with lane assignments, events, and daily operations while upholding service standards.

The role emphasizes customer service, shift coordination, event support, cash handling, safety compliance, and ongoing learning in a fast-paced bowling center environment.

Qualifications

• Bachelor’s degree requirement or related field in hospitality/operations management
• Fresh graduates accepted
• Excellent written and verbal communication skills
• Willingness to learn and adapt to shifting schedules

Responsibilities

• Support daily operations by assisting with lane assignments, equipment management, and event setup
• Handle customer inquiries and ensure a positive bowling experience
• Coordinate with staff and management to maintain smooth shifts
• Assist in organizing events, leagues, and tournaments
• Assist in processing payments and cash handling
• Enforce safety and health protocols for guests and staff
• Continuous learning about center operations and industry trends
• Take on shift responsibilities in the absence of senior staff

Skills

Leadership

Communication

Customer service

Interpersonal skills

Teamwork

Education

Bachelor’s degree in Hospitality Management or related field

Job description

On-site - Makati Full-time Fresh Graduate/Student Bachelor

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Job Description

Government Mandated Benefits

Operational Support

• Support daily operations by assisting with lane assignments, equipment management, and setting up events.
• Monitor the cleanliness and organization of the bowling center.
• Learn operational procedures, customer service standards, and management protocols.

Customer Service

• Handle customer complaints and feedback professionally.
• Assist customers with inquiries and ensure a positive bowling experience.

Staff Coordination

• Communicate effectively with other staff members and management.
• Collaborate with team members to ensure smooth operations during shifts.

Event Coordination

• Support marketing efforts to promote upcoming events and activities.
• Assist in organizing special events, leagues, and tournaments.

Financial Transactions

• Assist in processing payments and managing cash registers accurately.

Safety and Compliance

• Enforce safety regulations and ensure all bowling equipment is functioning properly.
• Adhere to health and safety protocols and promote a safe environment for guests and staff.

Learning and Development

• Continuously learn about bowling center operations and industry trends.
• Seek feedback from supervisors and peers to improve skills and knowledge.

Shift Management

• Manage shift responsibilities in the absence of senior staff, ensuring continuity of operations.
• Participate in scheduling rotations as directed by management.

Requirements:

• With a Bachelor's degree in Hospitality Management, Tourism, Operations Management, Business Administration, or any related courses from a reputable college or university.
• Charming and with a pleasing personality
• Possesses strong leadership skills, assertive, and flexible.
• At least 6 months to 1 year of experience in customer-oriented industries, not required.FRESH GRADUATES ARE ACCEPTED
• Must be able to demonstrate excellent written and verbal communication skills.
• Highly trainable and can work in a shifting schedule (operating hours may vary depending on the bowling center).

JOB LOCATION:

• AMF-PUYAT SUPERBOWL

Team Player Operations Management Strong Work Ethic English Language Communication Skills Written and Verbal Communication Skills Interpersonal Skills