Makati - Customer Service Associate

Foundever; Philippines; On-site; PHP 246,000 - 357,000; Full time

Job summary

Foundever in Makati City is seeking passionate customer service associates who can live and breathe our core values. You’ll support customers via phone, online chat, or email, answering questions and helping with a product or service, becoming the voice of the brand through personalized, memorable experiences.

Demonstrate enthusiasm and a bold attitude with excellent service, and collaborate effectively or work independently with minimal supervision to build trust within the team.

Qualifications

• Proficient with computer basics and multichannel support (phone, chat, email).
• Able to answer questions, address concerns, and help with a product or service.
• Develop personalized and memorable experiences as the voice of the brand.

Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Job description

Job Description:

About Us

Glorietta G1, Makati City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We'll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You'll be the voice of the brand and it's up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus

Requirements: