Customer Experience Specialist — Multichannel Support

Foundever; Philippines; On-site; PHP 246,000 - 357,000; Full time

Job summary

Foundever in Makati City is seeking passionate customer service associates who can live and breathe our core values. You’ll support customers via phone, online chat, or email, answering questions and helping with a product or service, becoming the voice of the brand through personalized, memorable experiences.

Demonstrate enthusiasm and a bold attitude with excellent service, and collaborate effectively or work independently with minimal supervision to build trust within the team.

Qualifications

• Proficient with computer basics and multichannel support (phone, chat, email).
• Able to answer questions, address concerns, and help with a product or service.
• Develop personalized and memorable experiences as the voice of the brand.

Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Job description

Foundever in Makati City is seeking passionate customer service associates who can live and breathe our core values. You’ll support customers via phone, online chat, or email, answering questions and helping with a product or service, becoming the voice of the brand through personalized, memorable experiences.

Demonstrate enthusiasm and a bold attitude with excellent service, and collaborate effectively or work independently with minimal supervision to build trust within the team.