Luxury Travel Operations Leader (Remote)

Fresh Prints LLC; Philippines; A distancia; PHP 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Frontier is seeking an experienced luxury service leader to build world-class operations and scale impact within a fast-growing remote team. You will own shift-level operations across client service, ticketing, trip fulfillment, and process management.

You will lead Team Leads, coach for judgment and leadership, and ensure five-star treatment for every client. The role emphasizes data-driven decisions and strong collaboration with Product, Operations, and Leadership.

Formación

• 4+ years in luxury travel, hospitality, or high-touch service operations.
• 2+ years in a leadership or management role.
• Strong Sabre proficiency—familiar with fare rules, routing, and ticketing.
• Data-driven approach with metrics to improve performance.
• Excellent written and verbal communication, coaching, and calm under pressure.

Responsabilidades

• Lead and develop 3–4 Team Leads across concierge functions.
• Own shift operations with real-time decision-making and smooth handovers.
• Deliver end-to-end client experiences for every booking and query, including VIP cases.
• Drive process excellence with documented improvements and cross-functional collaboration.

Conocimientos

Luxury travel leadership

Data-driven decision making

People management

Client communications

Calm under pressure

Herramientas

Sabre

Asana

Periskope

Stripe

Descripción del empleo

Frontier is seeking an experienced luxury service leader to build world-class operations and scale impact within a fast-growing remote team. You will own shift-level operations across client service, ticketing, trip fulfillment, and process management.

You will lead Team Leads, coach for judgment and leadership, and ensure five-star treatment for every client. The role emphasizes data-driven decisions and strong collaboration with Product, Operations, and Leadership.