Hospitality Reservations & Guest Services Coordinator

Okada Manila

Metro Manila

Sur place

PHP 360 000 - 600 000

Plein temps

Il y a 5 jours

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Résumé du poste

Okada Manila is seeking a guest services associate to manage inquiries and reservations across hotel rooms, F&B, spa, and entertainment by phone, email, and non-voice channels. The role also supports promotions campaigns and outbound offers, leveraging strong communication and organizational skills.

The ideal candidate has a high school diploma, with hospitality/marketing/business studies preferred, and experience in call centers or hotel reservations is a plus. Multilingual abilities are a plus.

Qualifications

High school diploma required; degree in hospitality, marketing or business preferred.
Experience in a call center or hotel reservations is a plus.
Strong presentation and communication skills.
Reads and writes English; multilingual ability preferred.

Responsabilités

Manages inquiries and reservations for hotel rooms, F&B, spa, entertainment, transportation, and external arrangements from casino guests, Gaming Promoter Relations, Premium Marketing hosts, and junkets through phone, email, and non-voice channels like Viber.
Supports Promotions and Events campaigns by handling inbound inquiries and conducting outbound telemarketing offers.