Luxury Hotel Front Desk & Guest Experience Lead

City of Dreams Manila; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

City of Dreams Manila is seeking a Front Office Receptionist to deliver warm check-in and check-out experiences for guests. You will use Opera PMS, handle payments, and provide accurate information about hotel amenities, events and services to ensure guest satisfaction.

Ideal candidates have 1 year of receptionist experience in a luxury hotel, basic typing skills, fluency in English, and the ability to upsell rooms and transportation.

Qualifications

• 1 year of receptionist experience in a 5 star luxury hotel is preferred.
• Working knowledge of OPERA PMS, Excel, and Word.
• College graduate or equivalent professional training.
• Basic typing skills and able to input data in the computer.
• Fluent in both written and spoken English.

Responsibilities

• Performs check-in and check-out processes using Opera PMS and handles payments.
• Maintains knowledge of hotel features, services and operating hours to advise guests.
• Upsell rooms and hotel transportation services to guests.
• Ensure guest information is updated with accuracy and confidentiality.
• Cooperate with colleagues and participate in briefings and training.

Skills

Typing

English proficiency

Customer service

Hotel knowledge

Education

College graduate or equivalent professional training

Tools

OPERA PMS

Excel

Word

Job description

City of Dreams Manila is seeking a Front Office Receptionist to deliver warm check-in and check-out experiences for guests. You will use Opera PMS, handle payments, and provide accurate information about hotel amenities, events and services to ensure guest satisfaction.

Ideal candidates have 1 year of receptionist experience in a luxury hotel, basic typing skills, fluency in English, and the ability to upsell rooms and transportation.