Luxury Front Desk & Guest Services Specialist

Melco Resorts & Entertainment; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

Melco Resorts & Entertainment, operating City of Dreams Manila, seeks a Front Office Receptionist to deliver a seamless guest experience during check-in and check-out. You will assist guests with information on hotel facilities, events, dining and transportation, and maintain accurate guest records.

The role emphasizes upselling rooms and services while ensuring privacy and security. You will collaborate with colleagues to uphold service standards and guest satisfaction across shifts.

Qualifications

• 1 year of Receptionist experience in a 5 star luxury hotel is preferred.
• Working knowledge of OPERA (PMS), Excel, and Word.
• College graduate or equivalent professional training

Responsibilities

• Handle check-in and check-out processes and allocate rooms.
• Provide accurate information on hotel services, hours, events and facilities.
• Upsell rooms and transportation services to guests where appropriate.
• Maintain guest profiles and ensure confidentiality of guest information.
• Attend briefings and training sessions and coordinate with colleagues to ensure smooth operations.

Skills

Typing

Fluent English

Education

College graduate

Tools

OPERA (PMS)

Excel

Word

Job description

Melco Resorts & Entertainment, operating City of Dreams Manila, seeks a Front Office Receptionist to deliver a seamless guest experience during check-in and check-out. You will assist guests with information on hotel facilities, events, dining and transportation, and maintain accurate guest records.

The role emphasizes upselling rooms and services while ensuring privacy and security. You will collaborate with colleagues to uphold service standards and guest satisfaction across shifts.