Luxury F&B Service Associate - Guest Experience

Shangri-La Group; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Makati Shangri-La, Manila, a deluxe hotel in the heart of Manila's business district, seeks a Service Associate - Food and Beverage to support daily restaurant operations and deliver high-quality guest service. The role requires enthusiasm for F&B, a welcoming manner, and the ability to interact confidently with guests.

Ideal candidates may have experience in luxury dining or 5-star hotel environments, plus fluent English.

Qualifications

• Passion for Food & Beverage and guest service excellence.
• Experience in luxury restaurants or 5-star hotels is a plus.
• Fluent English; local language also beneficial.
• Willingness to work shifts and adapt to a premium service environment.

Responsibilities

• Support the daily operation of the restaurant.
• Provide high quality service to restaurant guests.
• Ensure smooth operation of the assigned work section.
• Continuously seek ways to enhance guest satisfaction.
• Create an exceptional guest experience.

Skills

Food & Beverage passion

Guest service excellence

Guest interaction

Fluent English

Luxury hospitality experience

Curiosity about culinary trends

Quality service

Shift flexibility

Job description

Makati Shangri-La, Manila, a deluxe hotel in the heart of Manila's business district, seeks a Service Associate - Food and Beverage to support daily restaurant operations and deliver high-quality guest service. The role requires enthusiasm for F&B, a welcoming manner, and the ability to interact confidently with guests.

Ideal candidates may have experience in luxury dining or 5-star hotel environments, plus fluent English.