Luxury Dining Service Associate

Shangri-La's Boracay Resort & Spa; Manila; On-site; PHP 290,000 - 379,000; Full time

Job summary

Edsa Shangri-La Manila is seeking a Service Associate for Summer Palace to uphold high service standards and create memorable dining experiences for guests.

You will interact with guests, troubleshoot issues, and work with the Service Manager to maintain the restaurant's décor and atmosphere. Fluency in English and a passion for Food & Beverage are essential; hotel or luxury dining background is a plus.

Qualifications

• Passion for Food & Beverage.
• Love for interacting with guests.
• Teamwork mindset.
• Fluent in English; local language helpful.
• Experience in luxury all-day dining or 5★ hotel background is a plus.
• Self-motivated and proactive.
• Enjoys being challenged.

Responsibilities

• Interact and engage with restaurant guests and maintain high quality service standards.
• Handle guest complaints effectively and professionally.
• Contribute to increasing satisfaction from Colleague, Guest and Owner perspectives.
• Partner with the Service Manager to manage restaurant and bar decor and atmosphere.

Skills

Customer interaction

Guest service

Teamwork

English fluency

Luxury hospitality

Self-starter

Adaptability

Job description

Edsa Shangri-La Manila is seeking a Service Associate for Summer Palace to uphold high service standards and create memorable dining experiences for guests.

You will interact with guests, troubleshoot issues, and work with the Service Manager to maintain the restaurant's décor and atmosphere. Fluency in English and a passion for Food & Beverage are essential; hotel or luxury dining background is a plus.