LPG Customer Service Associate - Hybrid Role

8004 Accenture Inc Company; Quezon City; Híbrido; PHP 268 000 - 357 000; Tempo integral

Resumo da oferta

Accenture is hiring a Customer Service New Associate in a hybrid setup in Quezon City. You will handle inbound LPG cylinder orders, delivery inquiries, and service requests, while processing orders and updating customer information in the system.

No experience is required, and you may engage in outbound calls when needed, with a focus on timely resolutions and high customer satisfaction.

Qualificações

• Standard voice profile requirement.
• No prior work experience required.

Responsabilidades

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
• Ensure compliance with company policies, safety standards, and customer service protocols.
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally.

Conhecimentos

Standard Voice Profile

No experience required

Descrição da oferta de emprego

Accenture is hiring a Customer Service New Associate in a hybrid setup in Quezon City. You will handle inbound LPG cylinder orders, delivery inquiries, and service requests, while processing orders and updating customer information in the system.

No experience is required, and you may engage in outbound calls when needed, with a focus on timely resolutions and high customer satisfaction.