DE033370-Customer Service New Associate

Accenture PLC; Quezon City; Hybride; PHP 180 000 - 300 000; Plein temps

Résumé du poste

Accenture PLC is seeking a Customer Service New Associate for a hybrid work setup at Quezon Gateway Tower 2 in Quezon City. You will handle inbound LPG cylinder orders, delivery inquiries, and service requests, perform accurate account updates, and guide customers through payment procedures.

No experience required; Standard Voice Profile is expected. Morning shift with weekends off, and a focus on delivering prompt, professional service to ensure customer satisfaction.

Qualifications

• Standard Voice Profile.
• No experience required.

Responsabilités

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
• Ensure compliance with company policies, safety standards, and customer service protocols.
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally.

Connaissances

Standard Voice Profile

Description du poste

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service New AssociateWORK SETUP: Hybrid

OVERALL PURPOSE

LPG Customer Service Representative is responsible for handling inbound customer interactions related to LPG cylinder services and conduct Outbound if need be. This role ensures timely processing of orders, accurate account updates, and effective resolution of delivery concerns while providing excel.

RESPONSIBILITIES

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
• Ensure compliance with company policies, safety standards, and customer service protocols.
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally.

OTHERS

• Project Shift Schedule: Morning Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS

• Standard Voice Profile
• No experience required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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