DE033369-Customer Service New Associate

Accenture PLC; Quezon City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Customer Service New Associate to handle inbound LPG cylinder-related inquiries and orders in a hybrid setup. The role emphasizes timely processing, accurate account updates, and resolving delivery concerns while maintaining high customer satisfaction.

No prior experience is required; training will be provided to ensure adherence to policies and delivery of quality service. Morning shifts are part of the schedule, with weekends off as noted.

Qualifications

• No experience required.

Responsibilities

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
• Ensure compliance with company policies, safety standards, and customer service protocols.
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally.

Skills

Standard Voice Profile

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE.

Position Title

Customer Service New Associate

Work Setup

Hybrid

Overall Purpose

LPG Customer Service Representative is responsible for handling inbound customer interactions related to LPG cylinder services and conduct Outbound if need be. This role ensures timely processing of orders, accurate account updates, and effective resolution of delivery concerns while providing excel.

Responsibilities

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
• Ensure compliance with company policies, safety standards, and customer service protocols.
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally.

Others

• Project Shift Schedule: Morning Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Quezon Gateway Tower 2

Skill and Qualifications

• Standard Voice Profile
• No experience required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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