Hybrid LPG Customer Service Associate (No Experience)

8004 Accenture Inc Company; Quezon City; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Accenture is hiring a Customer Service New Associate in Quezon City for a hybrid work setup. The role handles inbound LPG cylinder service inquiries, processes orders, and updates customer accounts while ensuring timely delivery and professional service.

No prior experience is required; standard voice profile is expected. The shift is morning with weekends off, located at Quezon Gateway Tower 2.

Qualifications

• Standard Voice Profile.
• No experience required.

Responsibilities

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.

Skills

Standard Voice Profile

Job description

Accenture is hiring a Customer Service New Associate in Quezon City for a hybrid work setup. The role handles inbound LPG cylinder service inquiries, processes orders, and updates customer accounts while ensuring timely delivery and professional service.

No prior experience is required; standard voice profile is expected. The shift is morning with weekends off, located at Quezon Gateway Tower 2.