LPG Customer Service Associate — Hybrid, No Experience Needed

Accenture PLC; Quezon City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Customer Service New Associate to handle inbound LPG cylinder-related inquiries and orders in a hybrid setup. The role emphasizes timely processing, accurate account updates, and resolving delivery concerns while maintaining high customer satisfaction.

No prior experience is required; training will be provided to ensure adherence to policies and delivery of quality service. Morning shifts are part of the schedule, with weekends off as noted.

Qualifications

• No experience required.

Responsibilities

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
• Ensure compliance with company policies, safety standards, and customer service protocols.
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally.

Skills

Standard Voice Profile

Job description

Accenture PLC in Quezon City is seeking a Customer Service New Associate to handle inbound LPG cylinder-related inquiries and orders in a hybrid setup. The role emphasizes timely processing, accurate account updates, and resolving delivery concerns while maintaining high customer satisfaction.

No prior experience is required; training will be provided to ensure adherence to policies and delivery of quality service. Morning shifts are part of the schedule, with weekends off as noted.