Customer Success Associate (Hybrid)

Accenture PLC; Quezon City; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

Accenture PLC is seeking a Customer Service New Associate for a hybrid work setup at Quezon Gateway Tower 2 in Quezon City. You will handle inbound LPG cylinder orders, delivery inquiries, and service requests, perform accurate account updates, and guide customers through payment procedures.

No experience required; Standard Voice Profile is expected. Morning shift with weekends off, and a focus on delivering prompt, professional service to ensure customer satisfaction.

Qualifications

• Standard Voice Profile.
• No experience required.

Responsibilities

• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests.
• Process new LPG cylinder orders and ensure accurate entry into the system.
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
• Perform account updates, including customer information, contact details, and service preferences.
• Process upfront payment arrangements and guide customers through payment procedures.
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
• Ensure compliance with company policies, safety standards, and customer service protocols.
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally.

Skills

Standard Voice Profile

Job description

Accenture PLC is seeking a Customer Service New Associate for a hybrid work setup at Quezon Gateway Tower 2 in Quezon City. You will handle inbound LPG cylinder orders, delivery inquiries, and service requests, perform accurate account updates, and guide customers through payment procedures.

No experience required; Standard Voice Profile is expected. Morning shift with weekends off, and a focus on delivering prompt, professional service to ensure customer satisfaction.