DE033370-Customer Service New Associate

Accenture in the Philippines; Quezon City; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Accenture in the Philippines is seeking a LPG Customer Service New Associate to handle inbound customer interactions related to LPG cylinder services, with occasional outbound calls if needed.

The role focuses on timely order processing, accurate account updates, and resolving delivery concerns while delivering excellent customer service. The position operates on a hybrid setup in Quezon Gateway Tower 2, Quezon City, with a morning shift and weekends off.

Qualifications

• Customer service experience preferred
• Must be able to handle inbound/outbound calls
• Strong attention to detail and accuracy for orders and payments
• Ability to maintain customer records and process updates
• Comfort with following company policies and safety standards

Responsibilities

• Handle inbound calls related to LPG cylinder orders and service requests.
• Process new LPG cylinder orders and enter into system.
• Assist with delivery rescheduling and coordinate with logistics.
• Investigate and resolve delivery disputes and delays.
• Update customer accounts and service preferences.
• Guide customers through payment procedures and upfront arrangements.
• Identify opportunities for sales referrals to the appropriate team.
• Maintain accurate records of interactions, orders, and resolutions.

Skills

Inbound calls

Order processing

Delivery coordination

Account updates

Payment procedures

Sales referrals

Record keeping

Customer satisfaction

Policy compliance

Shift adaptability

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service New Associate WORK SETUP: Hybrid OVERALL PURPOSE: LPG Customer Service Representative is responsible for handling inbound customer interactions related to LPG cylinder services and conduct Outbound if need be. This role ensures timely processing of orders, accurate account updates, and effective resolution of delivery concerns while providing excel. RESPONSIBILITIES:
  
• Handle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.
  
• Process new LPG cylinder orders and ensure accurate entry into the system.
  
• Assist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.
  
• Investigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.
  
• Perform account updates, including customer information, contact details, and service preferences.
  
• Process upfront payment arrangements and guide customers through payment procedures.
  
• Identify opportunities for sales referrals and endorse potential leads to the appropriate sales team.
  
• Maintain accurate records of customer interactions, orders, and resolutions in the system.
  
• Ensure compliance with company policies, safety standards, and customer service protocols.
  
• Deliver a high level of customer satisfaction by addressing concerns promptly and professionally. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2