Hybrid Energy Customer Care Associate

8004 Accenture Inc Company; Quezon City; Hybrid; PHP 200,000 - 260,000; Full time

Job summary

Accenture is hiring a Customer Service New Associate in Taguig/Metro Manila area for a hybrid setup. You will handle inbound/outbound calls and emails for energy customers, delivering end-to-end support and positive customer experiences.

The role involves assisting residential and business customers across gas, electricity, solar and broadband, resolving billing and service inquiries with a focus on first-contact resolution.

Qualifications

• Standard Voice Profile required.
• No prior experience required.

Responsibilities

• Provide end-to-end customer service by phone and/or email across multiple channels.
• Handle enquiries related to billing, accounts, meters and service requests with accuracy and timeliness.
• Promote Accenture Energy products and services while maintaining high service standards.
• Ensure first contact resolution and escalate complex issues as needed.
• Identify opportunities to improve processes and customer experience.

Skills

Standard Voice Profile

Job description

Accenture is hiring a Customer Service New Associate in Taguig/Metro Manila area for a hybrid setup. You will handle inbound/outbound calls and emails for energy customers, delivering end-to-end support and positive customer experiences.

The role involves assisting residential and business customers across gas, electricity, solar and broadband, resolving billing and service inquiries with a focus on first-contact resolution.