Logistics Track & Trace Assistant

Lean Solutions Group; Philippines; On-site; PHP 1,921,000 - 3,201,000; Full time

Job summary

Lean Solutions Group (LSG) is seeking a Logistics professional to own the end‑to‑end cycle of US domestic ground shipments—from booking and dispatch to POD verification and final billing reconciliation.

You will maintain data parity across dual TMS systems (e2open TMF and Descartes Aljex), monitor real‑time tracking with MacroPoint/Tive, and resolve exceptions while ensuring freight accuracy and compliance.

Qualifications

• Dual‑TMS proficiency across e2open TMF and Descartes Aljex.
• Auditing Bills of Lading (BOL) and POD against load counts and charges.
• Tracking platforms knowledge: MacroPoint, Tive; dock scheduling tools: Open Dock.
• 1–3 years in freight operations, dispatch, or logistics coordination; high school diploma required; Bachelor’s degree preferred.

Responsibilities

• Outbound & Dispatch Operations: accept TMF bookings, create Aljex files, set up pickups, alerts, and tracking; release trucks within 1 hour of loading.
• In‑Transit Tracking & Inbound Coordination: monitor ETAs via MacroPoint/Tive; update milestones and resolve tracking issues.
• Delivery Verification & POD Auditing: confirm site arrivals, collect PODs, audit PODs against BOLs and records; note discrepancies.
• Financial Reconciliation & File Closeout: enter final charges; ensure cost/revenue alignment; transfer verified records to billing.
• Exception & Escalation Handling: flag hot loads; resolve delays; escalate issues to management and safety teams.

Skills

Dual‑TMS proficiency

Document & financial accuracy

Tracking & telematics knowledge

Freight operations experience

Education

High school diploma

Bachelor’s degree in logistics or supply chain (preferred)

Tools

e2open TMF

Descartes Aljex

MacroPoint

Tive

Open Dock

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next‑generation solutions provider combining AI‑driven automation, industry expertise, and tech‑powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long‑term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high‑performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people‑first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:

Transform business challenges into lasting success through purpose‑built teams, technology, and expertise.

Our Vision:

A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Role Overview

The Logistics Track and Trace manages the full life cycle of US domestic ground shipments—from initial booking and dispatch to destination delivery, Proof of Delivery (POD) auditing, and final financial reconciliation. Acting as the operational hub, you will ensure total data parity across dual Transportation Management Systems (e2open TMF and Descartes Aljex), maintain real‑time tracking, and prepare verified files for immediate billing.

Candidate Profile: What We Are Looking For

• Dual‑TMS Proficiency: Hands‑on experience navigating and reconciling data across e2open TMF and Descartes Aljex.
• Document & Financial Accuracy: Deep expertise in auditing Bills of Lading (BOL) and Proof of Delivery (POD) documents against physical load counts, capturing accessorial charges, and balancing cost/revenue across systems.
• Tracking & Telematics Knowledge: Familiarity with tracking platforms (MacroPoint, Tive) and dock scheduling tools (Open Dock) under strict cargo security protocols.
• Background & Experience: 1–3 years in freight operations, dispatch, or logistics coordination (US domestic ground freight modes: FTL, LTL, Intermodal). High school diploma required; Bachelor's degree in logistics or supply chain preferred.

Core Responsibilities

• Outbound & Dispatch Operations: Accept TMF bookings, create matching Aljex files, set up pickup appointments, issue warehouse pre‑alerts, initialize tracking, and release departing trucks within 1 hour of loading.
• In‑Transit Tracking & Inbound Coordination: Monitor shipment ETAs via MacroPoint and Tive, update operational milestones, issue destination warehouse pre‑alerts, and resolve tracking or transit exceptions.
• Delivery Verification & POD Auditing: Confirm site arrivals, collect signed PODs, audit POD details against BOLs and system records, and record discrepancies (shortages, damages, or delivery refusals).
• Financial Reconciliation & File Closeout: Enter final carrier charges and accessorial fees (detention/layover), ensure exact cost/revenue alignment between TMF and Aljex, lock completed files, and transfer verified records to the billing team for invoicing.
• Exception & Escalation Handling: Flag hot loads, resolve carrier or schedule delays, and elevate security, client‑facing, or integration issues to management and safety teams.

Join the Lean Solutions Group! Innovate, grow your career, and make a real impact with a fast‑paced, collaborative global team.