Logistics Support Associate

Lean Solutions Group; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Lean Solutions Group in the Philippines is seeking a Logistics Coordinator to oversee end-to-end freight tracking across multiple systems, ensuring real-time visibility of arrival times, departures, and locations via email, phone, and TMS platforms.

The ideal candidate communicates proactively, collaborates with planners to resolve issues, and provides administrative support to keep loads moving on schedule.

Qualifications

• Experience with or quick adaptability to computerized logistics software, data entry, and multi-program operations.
• Familiarity with professional email etiquette and phone communication systems.

Responsibilities

• Load Tracking & System Management.
• Real-Time Dashboards: Maintain and continuously update the internal load dashboard.
• Data Logging: Register load details from carriers/drivers into the system.
• Milestone Confirmation: Confirm pickups and deliveries; track loads and update check calls.
• Carrier Communication: Call drivers/dispatchers for ETAs and current locations; verify hours.

Skills

Systems Proficiency

Attention to Detail

Multitasking

Problem-Solving

Communication

Reliability

Tools

McLeod TMS

Microsoft Outlook

MS Teams

RingCentral

Microsoft 365

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:

Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:

A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Job Overview

The Logistics Coordinator is responsible for the end-to-end tracking and monitoring of freight loads across multiple systems. This role ensures total visibility by maintaining real-time updates on arrival times, departure times, and current locations via email, phone, and TMS platforms.

The ideal candidate is a proactive communicator who thrives in a fast-paced environment, actively collaborates with planners to resolve issues, and provides exceptional administrative support to ensure all loads move smoothly and on schedule.

Key Responsibilities

• Load Tracking & System Management
• Real-Time Dashboards: Maintain and continuously update the internal load dashboard.
• Data Logging: Acknowledge partner notifications immediately and register comprehensive load details (including detailed notes) received from carriers or drivers into the system.
• Milestone Confirmation: Confirm all pick-ups and deliveries; track assigned loads and update check calls regularly.
• Carrier Communication: Call drivers or dispatchers to request accurate ETAs and current locations. Reach out to carriers to verify shipping hours and confirm load readiness.

Documentation & Compliance

• Document Routing: Forward Proof of Deliveries (PODs) and other load-related documentation to the appropriate internal departments.
• Discrepancy Resolution: Take ownership of document retrieval in the event of rate confirmation discrepancies.
• Information Security: Manage sensitive documentation discretely, maintaining strict confidentiality for both company and accounting data.

Escalation & Collaboration

• Issue Escalation: Identify, communicate, and **escalate** transit delays or operational bottlenecks to the main Point of Contact (POC) or supervisor.
• Team Support: Collaborate closely with planners regarding transit issues and support the wider logistics team with administrative tasks as assigned.

Skills and Qualifications

• Systems Proficiency: Experience with or quick adaptability to computerized logistics software, data entry, and multi-program operations.
• Communication Tools: Familiarity with professional email etiquette and phone communication systems.

Core Competencies

• Attention to Detail: High accuracy in data entry and tracking notes.
• Multitasking & Organization: Ability to manage multiple loads and shifting priorities under pressure.
• Problem-Solving & Proactiveness: Anticipates delays and actively works to find solutions before they impact the schedule.
• Communication: Courteous and professional verbal and written communication skills for interacting with co-workers, carriers, and clients.
• Reliability: A proven history of consistent attendance, punctuality, and a strong sense of professional commitment.

Tools & Systems Used

Training will be provided, but prior experience with the following systems is highly advantageous:

• TMS: McLeod TMS
• Communication: Microsoft Outlook, MS Teams, RingCentral Softphone
• Productivity: Microsoft 365 (Word, Excel)

Join the Lean Solutions Group! Innovate, grow your career, and make a real impact with a fast-paced, collaborative global team.