Logistics & Delivery Support Specialist

Lean Solutions Group; Makati; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Sign-On Bonus

Health & Wellness: HMO coverage

Career Growth: training and upskilling

Work-Life Balance: Generous leaves

Employee discounts on automotive parts

Job summary

Lean Solutions Group (LSG) is seeking a Customer Service Representative – Logistics & Delivery Support in Makati City, Metro Manila. This full-time role handles last-mile inquiries, coordinates with logistics partners, and ensures customer satisfaction in the automotive parts sector.

The candidate will manage delivery updates, handle complaints, and document issues in our systems while maintaining service standards and positive customer relations. Fluency in English and Filipino is required.

Qualifications

• High school diploma or equivalent; college degree is advantageous.
• Proven experience in customer service, preferably in logistics, e-commerce, or delivery operations.
• Fluency in English and Filipino (Tagalog)
• Proficiency with customer service software and ticketing systems.

Responsibilities

• Handle incoming customer enquiries and complaints related to last-mile logistics, delivery schedules, and package status via phone, email, and chat channels.
• Provide accurate, timely updates on delivery progress and coordinate with logistics partners to resolve delivery issues.
• Document and track customer complaints and delivery problems in the designated systems, ensuring thorough record-keeping.
• Liaise between customers and delivery teams to arrange alternative delivery times, re-deliveries, or special handling instructions.
• Resolve shipping discrepancies, damaged goods claims, and lost package investigations with professionalism and efficiency.
• Follow up with customers post-delivery to confirm satisfaction and address any concerns.
• Monitor delivery performance metrics and identify trends to provide feedback to logistics management.
• Maintain detailed knowledge of delivery policies, procedures, and service offerings to provide accurate information.
• Process refunds or compensation requests in accordance with company policy.
• Contribute to team efforts by supporting colleagues and maintaining a collaborative work environment.

Skills

Customer service

Logistics knowledge

Communication

Empathy

Problem solving

Multitasking

Language skills

MS Office

Education

High school diploma

College degree

Tools

Ticketing systems

CRM software

MS Excel

ERP systems

Job description

Lean Solutions Group (LSG) is seeking a Customer Service Representative – Logistics & Delivery Support in Makati City, Metro Manila. This full-time role handles last-mile inquiries, coordinates with logistics partners, and ensures customer satisfaction in the automotive parts sector.

The candidate will manage delivery updates, handle complaints, and document issues in our systems while maintaining service standards and positive customer relations. Fluency in English and Filipino is required.