Customer Service Representative Final Mile With Sign-On Bonus

Lean Solutions Group; Makati; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Sign-On Bonus

Health & Wellness: HMO coverage

Career Growth: training and upskilling

Work-Life Balance: Generous leaves

Employee discounts on automotive parts

Job summary

Lean Solutions Group (LSG) is seeking a Customer Service Representative – Logistics & Delivery Support in Makati City, Metro Manila. This full-time role handles last-mile inquiries, coordinates with logistics partners, and ensures customer satisfaction in the automotive parts sector.

The candidate will manage delivery updates, handle complaints, and document issues in our systems while maintaining service standards and positive customer relations. Fluency in English and Filipino is required.

Qualifications

• High school diploma or equivalent; college degree is advantageous.
• Proven experience in customer service, preferably in logistics, e-commerce, or delivery operations.
• Fluency in English and Filipino (Tagalog)
• Proficiency with customer service software and ticketing systems.

Responsibilities

• Handle incoming customer enquiries and complaints related to last-mile logistics, delivery schedules, and package status via phone, email, and chat channels.
• Provide accurate, timely updates on delivery progress and coordinate with logistics partners to resolve delivery issues.
• Document and track customer complaints and delivery problems in the designated systems, ensuring thorough record-keeping.
• Liaise between customers and delivery teams to arrange alternative delivery times, re-deliveries, or special handling instructions.
• Resolve shipping discrepancies, damaged goods claims, and lost package investigations with professionalism and efficiency.
• Follow up with customers post-delivery to confirm satisfaction and address any concerns.
• Monitor delivery performance metrics and identify trends to provide feedback to logistics management.
• Maintain detailed knowledge of delivery policies, procedures, and service offerings to provide accurate information.
• Process refunds or compensation requests in accordance with company policy.
• Contribute to team efforts by supporting colleagues and maintaining a collaborative work environment.

Skills

Customer service

Logistics knowledge

Communication

Empathy

Problem solving

Multitasking

Language skills

MS Office

Education

High school diploma

College degree

Tools

Ticketing systems

CRM software

MS Excel

ERP systems

Job description

Job Description:

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

About the role

We are seeking a Customer Service Representative – Logistics & Delivery Support to join our growing team in Makati City, Metro Manila. This is a full-time position that plays a crucial role in ensuring smooth delivery operations and exceptional customer experiences during the final stage of the supply chain. You will be the key point of contact for customers regarding their last-mile delivery inquiries, concerns, and resolutions, directly impacting customer satisfaction and retention. This role is essential to maintaining our reputation for reliability and professionalism in the competitive automotive parts industry.

Key responsibilities

• Handle incoming customer enquiries and complaints related to last-mile logistics, delivery schedules, and package status via phone, email, and chat channels
• Provide accurate, timely updates on delivery progress and coordinate with logistics partners to resolve delivery issues
• Document and track customer complaints and delivery problems in the designated systems, ensuring thorough record-keeping
• Liaise between customers and delivery teams to arrange alternative delivery times, re-deliveries, or special handling instructions
• Resolve shipping discrepancies, damaged goods claims, and lost package investigations with professionalism and efficiency
• Follow up with customers post-delivery to confirm satisfaction and address any concerns
• Monitor delivery performance metrics and identify trends to provide feedback to logistics management
• Maintain detailed knowledge of delivery policies, procedures, and service offerings to provide accurate information
• Process refunds or compensation requests in accordance with company policy
• Contribute to team efforts by supporting colleagues and maintaining a collaborative work environment

What we're looking for

• High school diploma or equivalent; college degree is advantageous
• Proven experience in customer service, preferably in logistics, e-commerce, or delivery operations
• Strong communication skills with the ability to explain complex logistics information clearly and empathetically
• Patient and professional demeanor when handling difficult or upset customers
• Proficiency in using customer service software, ticketing systems, and basic computer applications
• Excellent organisational and multitasking abilities to manage multiple customer enquiries simultaneously
• Problem-solving mindset with the ability to take initiative and make decisions within company guidelines
• Attention to detail and accuracy in data entry and record documentation
• Reliability and punctuality with a strong commitment to meeting service level agreements
• Fluency in English and Filipino (Tagalog); additional language skills are a plus
• Familiarity with the automotive industry or logistics operations is desirable but not essential

What We Offer

• Financial Perks: Competitive base salary + Sign-On Bonus + performance-based incentives.
• Health & Wellness: Comprehensive HMO coverage and health benefits package.
• Career Growth: Hands‑on training, upskilling programs, and clear pathways for advancement within logistics and customer service operations.
• Work‑Life Balance: Generous leave allocations and a supportive, team‑first environment.
• Exclusive Discounts: Employee discounts on automotive parts and accessories.