Logistics CX & Operations Lead — End-to-End Shipments

Maersk; Pasig; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to manage end-to-end shipment execution for Oceania Operations and Financial Operations. You will ensure delivery aligns with customer expectations and internal standards while coordinating with internal and external stakeholders.

With 3–5+ years in logistics or related roles, you will translate customer requirements into actionable operational steps, support invoicing and revenue assurance, and uphold service targets

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• 3–5+ years in logistics operations, customer service or shipment execution.
• Strong understanding of end-to-end shipment processes and SLAs.
• Experience in customer interactions and stakeholder relationships.
• Ability to translate customer requirements into operational actions.
• Experience in invoicing, cost management or revenue assurance.
• Strong business and operational acumen with a focus on targets.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop understanding of customer needs for tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency.
• Meet service levels and customer-specific performance targets.
• Adhere to processes and operating procedures for compliance.
• Coordinate end-to-end shipment execution with internal and external stakeholders.
• Act as a key contact and advocate for customers.
• Build understanding of customers’ businesses, priorities and pain points.
• Share customer knowledge with internal teams to improve collaboration.
• Support financial operations processes including cost control, billing accuracy and revenue assurance.

Skills

Customer service

Stakeholder management

Communication skills

Problem solving

Collaboration

Education

Bachelor’s degree in Logistics, Supply Chain, Business

Job description

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to manage end-to-end shipment execution for Oceania Operations and Financial Operations. You will ensure delivery aligns with customer expectations and internal standards while coordinating with internal and external stakeholders.

With 3–5+ years in logistics or related roles, you will translate customer requirements into actionable operational steps, support invoicing and revenue assurance, and uphold service targets