Lead Global Logistics Ops: Customer Experience & Shipments

Damco Spain SL; Pasig; On-site; PHP 450,000 - 650,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to manage daily operations from booking to shipment execution. You will act as the primary contact for customers and carriers, ensure accurate shipping documents, and monitor progress to meet timelines.

The role emphasizes cross-functional collaboration, exception handling, and process improvements in a fast-paced global logistics environment. Experience in ocean freight and Incoterms is advantageous.

Qualifications

• Detail-oriented, proactive, and able to manage multiple priorities in a fast-paced logistics environment.
• Strong operational knowledge and ability to coordinate across stakeholders.
• Experience or familiarity with ocean freight and incoterms is advantageous.

Responsibilities

• Manage end-to-end booking process (validation, scheduling, and carrier coordination)
• Act as primary point of contact for customers, carriers, and internal teams
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.)
• Monitor shipment progress and ensure adherence to timelines and cut-offs
• Handle both FCL and LCL shipments, including co-loader coordination
• Manage operational exceptions and provide timely resolution to minimize disruptions
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation)
• Maintain trackers and provide clear shipment visibility
• Support billing processes, invoice dispatch, and dispute follow-up

Skills

Detail-oriented

Stakeholder management

Microsoft Office

Multitasking

Logistics operations

Ocean freight

Job description

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to manage daily operations from booking to shipment execution. You will act as the primary contact for customers and carriers, ensure accurate shipping documents, and monitor progress to meet timelines.

The role emphasizes cross-functional collaboration, exception handling, and process improvements in a fast-paced global logistics environment. Experience in ocean freight and Incoterms is advantageous.