Finance Ops & CX Leader

Maersk; Manila; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Maersk is seeking a senior FinOps leader to drive value across customer segments by ensuring timely invoicing and proper job closures. You will own standardized FinOps processes and collaborate across CX, CPMs, FPOs, and GSC to deliver end-to-end service excellence.

You will lead a team in a fast-paced, global environment, focusing on accountability, risk mitigation, and continuous improvement in a diverse workplace.

Qualifications

• Experience in logistics, operations, or finance operations.
• Ability to lead teams and meet performance targets.
• Experience in customer-focused operations.
• Strong understanding of end-to-end business processes.
• Ability to drive performance and continuous improvement.
• Experience handling escalations and risk management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Set clear goals and expectations to drive high performance and accountability.
• Foster a culture of excellence, ownership, and continuous development.
• Monitor team performance and provide coaching to ensure KPI delivery.
• Oversee FinOps activities and ensure service standards are met.
• Champion The Maersk Way in team behaviors and decisions.
• Align initiatives with strategic goals and customer needs while managing risks.
• Act as escalation point for service issues and drive timely resolution.
• Collaborate with CX, CPMs, FPOs, and GSC teams for seamless service delivery.
• Participate in cross-functional customer teams to drive alignment.
• Document and govern FinOps processes for consistency and scalability.
• Streamline downstream FinOps processes to support SCM operations.

Skills

Logistics operations

Team leadership

Customer-focused

End-to-end processes

Stakeholder management

Risk management

Process optimization

Communication

Matrix organization

Performance coaching

Tools

Maersk systems

Job description

Maersk is seeking a senior FinOps leader to drive value across customer segments by ensuring timely invoicing and proper job closures. You will own standardized FinOps processes and collaborate across CX, CPMs, FPOs, and GSC to deliver end-to-end service excellence.

You will lead a team in a fast-paced, global environment, focusing on accountability, risk mitigation, and continuous improvement in a diverse workplace.