Logistics Customer Operations Associate

CPS Asia Pacific; Taguig; Hybrid; PHP 279,000 - 335,000; Full time

Job summary

CPS Asia Pacific is seeking a Customer Operations Associate – Logistics for their team in BGC, Taguig City. The role emphasizes handling customer and logistics support, documentation, case management, and coordination with internal teams in a fast-paced environment.

The ideal candidate will have at least 2 years of BPO experience and logistics account experience is required. Knowledge of retail, e-commerce, transportation, or supply chain is advantageous.

Qualifications

• Minimum 2 years of BPO experience.
• Logistics account experience is required.
• Experience in retail, e-commerce, transportation, or supply chain is an advantage.

Responsibilities

• Handle day-to-day customer and logistics support activities.
• Assist with shipment tracking, documentation, and case management.
• Coordinate with internal teams and relevant stakeholders to resolve concerns.
• Update and maintain accurate information in company systems.
• Follow established procedures, service standards, and compliance requirements.
• Complete assigned tasks within required turnaround times and service-level targets.
• Use digital and productivity tools to support daily operations.
• Identify and elevate concerns according to established procedures.
• Participate in team meetings, coaching sessions, and performance discussions.
• Maintain consistent productivity, quality, and accuracy.
• Adapt to new systems, processes, and operational requirements.

Skills

BPO experience

Logistics account experience

Job description

CPS Asia Pacific is seeking a Customer Operations Associate – Logistics for their team in BGC, Taguig City. The role emphasizes handling customer and logistics support, documentation, case management, and coordination with internal teams in a fast-paced environment.

The ideal candidate will have at least 2 years of BPO experience and logistics account experience is required. Knowledge of retail, e-commerce, transportation, or supply chain is advantageous.