Customer Service Representative | Logistics

CPS Asia Pacific; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

CPS Asia Pacific is seeking a dedicated Customer Service Representative for Logistics to join our Eastwood Quezon City team. You will support logistics clients with AI-assisted operations, tracking, documentation, and issue resolution in a fast-paced environment.

Ideal candidates have 2+ years in BPO, experience with logistics accounts, and strong communication and documentation skills. Retail/e-commerce exposure is a plus, as is familiarity with AI-enabled workflows.

Qualifications

• At least 2 years of BPO experience.
• Experience handling a Logistics account is required.
• Experience with AI-enabled operations in BPO is an advantage.
• Strong written and verbal communication.
• Good system navigation and documentation skills.

Responsibilities

• Perform logistics and operational tasks in an AI-assisted workflow environment.
• Handle tracking, documentation, coordination, and case management.
• Use AI-assisted tools to improve speed, accuracy, and documentation.
• Ensure tasks meet defined SLAs and quality standards.
• Communicate with internal teams and stakeholders as required.
• Maintain accurate case documentation and system records.
• Follow SOPs and compliance guidelines.
• Escalate issues appropriately based on process.
• Participate in team meetings and performance discussions.
• Maintain productivity and quality targets consistently.
• Adapt to tools, systems, and workflow requirements.

Skills

BPO experience

Logistics account

AI tools experience

Communication skills

Attention to detail

Documentation skills

Back-office experience

Retail/E-commerce experience

Fast-paced environment

Job description

Customer Service Representative | Logistics

CPS Asia Pacific is seeking a highly experienced Customer Service Specialist to join our fast-paced team in Eastwood Quezon City, Metro Manila. This is a full-time position where you will play a crucial role in delivering exceptional customer service to our logistics clients through the use of innovative AI-assisted operations.

What you’ll be doing

Perform logistics and operational tasks in an AI-assisted workflow environment.

Handle tracking, documentation, coordination, and case management.

Use AI-assisted tools to improve speed, accuracy, and documentation.

Ensure tasks are completed within defined SLAs and quality standards.

Communicate with internal teams and stakeholders as required.

Maintain accurate case documentation and system records.

Follow SOPs and compliance guidelines strictly.

Escalate issues appropriately based on process.

Participate in team meetings and performance discussions.

Maintain productivity and quality targets consistently.

Adapt to tools, systems, and workflow requirements.

What we’re looking for

At least 2 years of overall work experience in BPO settings.

Experience handling a Logistics account is required.

Retail and E-commerce account experience is an advantage.

Experience working with AI tools or AI-enabled operations in BPO is an advantage.

Experience in back-office, shared services, or operational support roles.

B+ communication skills (written and verbal).

Good system navigation and documentation skills.

Strong attention to detail and accuracy.

Ability to work in a fast-paced operational environment.