Customer Operations Associate - Logostics

CPS Asia Pacific; Taguig; Hybrid; PHP 279,000 - 335,000; Full time

Job summary

CPS Asia Pacific is seeking a Customer Operations Associate – Logistics for their team in BGC, Taguig City. The role emphasizes handling customer and logistics support, documentation, case management, and coordination with internal teams in a fast-paced environment.

The ideal candidate will have at least 2 years of BPO experience and logistics account experience is required. Knowledge of retail, e-commerce, transportation, or supply chain is advantageous.

Qualifications

• Minimum 2 years of BPO experience.
• Logistics account experience is required.
• Experience in retail, e-commerce, transportation, or supply chain is an advantage.

Responsibilities

• Handle day-to-day customer and logistics support activities.
• Assist with shipment tracking, documentation, and case management.
• Coordinate with internal teams and relevant stakeholders to resolve concerns.
• Update and maintain accurate information in company systems.
• Follow established procedures, service standards, and compliance requirements.
• Complete assigned tasks within required turnaround times and service-level targets.
• Use digital and productivity tools to support daily operations.
• Identify and elevate concerns according to established procedures.
• Participate in team meetings, coaching sessions, and performance discussions.
• Maintain consistent productivity, quality, and accuracy.
• Adapt to new systems, processes, and operational requirements.

Skills

BPO experience

Logistics account experience

Job description

Customer Operations Associate - Logistics

CPS Asia Pacific is looking for a Customer Operations Associate to join our team in BGC, Taguig City.

This is a full-time opportunity for professionals with BPO and logistics account experience who are comfortable working in a structured, fast-paced environment. The role focuses on customer and operational support, case handling, documentation, tracking, and coordination using various digital systems and productivity tools.

Key Responsibilities

Handle day-to-day customer and logistics support activities.

Assist with shipment tracking, documentation, and case management.

Coordinate with internal teams and relevant stakeholders to resolve concerns.

Update and maintain accurate information in company systems.

Follow established procedures, service standards, and compliance requirements.

Complete assigned tasks within required turnaround times and service-level targets.

Use digital and productivity tools to support daily operations.

Identify and elevate concerns according to established procedures.

Participate in team meetings, coaching sessions, and performance discussions.

Maintain consistent productivity, quality, and accuracy.

Adapt to new systems, processes, and operational requirements.

Qualifications

At least 2 years of BPO experience.

Logistics account experience is required.

Experience in retail, e-commerce, transportation, or supply chain accounts is an advantage.

Background in customer service, back-office, shared services, or operations support.

Good written and verbal communication skills.

Comfortable working with service-level targets and structured processes.

Strong computer and system navigation skills.

Good documentation and attention to detail.

Ability to manage multiple tasks in a fast-paced environment.

Willingness to learn and work with new digital tools and technologies.

Position: Customer Operations Associate – Logistics
Location: BGC, Taguig City
Salary: ₱25,000 – ₱30,000 per month
Employment Type: Full-time

[Full Name] – Customer Operations Associate

Qualified applicants will be contacted for the next step of the recruitment process.

About CPS Asia Pacific

CPS Asia Pacific provides recruitment, workforce, and business support solutions to organizations across different industries. Our teams work with clients to deliver reliable talent and operational support.

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With over 30 years of combined experience across a broad range of

sectors, we are a leading boutique call center consulting company

providing customized call center services.

Customer Persona Simplified empowers businesses to improve their

customer service by combining the strengths of both human and AI

outsourcing solutions.

We are a one-stop call center, customer engagement, and customer

acquisition services, helping you focus on your core business

Increase your revenue and control your call center operational costs with

our expert contact center consulting solutions.

With over 30 years of combined experience across a broad range of

sectors, we are a leading boutique call center consulting company

providing customized call center services.

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