Customer Service Representative (Logistics) - Taguig

TASQ; Manila; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Virtual Recruitment Process

Job summary

TASQ in Manila's McKinley, BGC Taguig is hiring a Customer Service Representative to assist customers with shipment inquiries, track deliveries, resolve issues, and ensure a smooth, positive experience on a fast-paced logistics account.

You will handle inbound/outbound calls, emails or chats, provide tracking updates, coordinate with operations, and maintain accurate records, all while delivering courteous service.

Qualifications

• At least 6 months of BPO experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in BGC Taguig.
• Willing to work graveyard shift and shifting schedule.
• Can start ASAP.

Responsibilities

• Handle inbound and outbound calls, emails, or chats related to logistics services.
• Provide shipment tracking updates and delivery status information.
• Address customer concerns, complaints, and requests in a timely manner.
• Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues.
• Process orders, update records, and maintain accurate customer information.
• Ensure customer satisfaction by delivering professional and courteous service.
• Escalate complex issues when necessary.

Skills

BPO experience

English communication

Education

High School Diploma

Job description

We are hiring for a Customer Service Representative to join a growing Logistics Account in McKinley, BGC Taguig, responsible for assisting customers with shipment-related inquiries, tracking deliveries, resolving issues, and ensuring a smooth and positive customer experience. The role requires strong communication skills and the ability to handle concerns efficiently in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, or chats related to logistics services
• Provide shipment tracking updates and delivery status information
• Address customer concerns, complaints, and requests in a timely manner
• Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues
• Process orders, update records, and maintain accurate customer information
• Ensure customer satisfaction by delivering professional and courteous service
• Escalate complex issues when necessary

Requirements

• At least a high school graduate
• Must have at least 6 months of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

Benefits

• Virtual Recruitment Process
• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.