Logistics Client Success Specialist (On-site)

Offshore Business Processing Inc.; Pasig, Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO on Day 1

Promising perks and rewards

Travel opportunities

Recognition for good work

Work-life balance

Enhanced learning opportunities

Job summary

A logistics and customer service company is seeking a candidate to manage customer inquiries and track shipments in Metro Manila. The role requires a minimum of 2 years of experience in customer service within freight forwarding, excellent communication skills, and proficiency in CargoWise software. This position offers attractive perks, including travel opportunities, and requires the ability to work on-site in Ortigas Pasig. Candidates should be amenable to various shift schedules.

Qualifications

• Minimum of 2 years in customer service/account management in freight forwarding.
• Collaborate effectively with colleagues across departments.
• Must be amenable to work on site and in any shift schedule.

Responsibilities

• Handle customer inquiries promptly via phone or email.
• Proactively address customer concerns related to logistics challenges.
• Monitor shipments and update customers on real-time status.
• Maintain rate cards and assist in new quotes for customers.
• Foster strong relationships with clients and carriers.
• Identify areas for process improvement in customer service procedures.

Skills

Excellent verbal and written communication skills

Ability to think on your feet and find creative solutions

Accuracy in handling documentation

Experience with CargoWise software

Proficient in advanced Excel functionalities

Job description

A logistics and customer service company is seeking a candidate to manage customer inquiries and track shipments in Metro Manila. The role requires a minimum of 2 years of experience in customer service within freight forwarding, excellent communication skills, and proficiency in CargoWise software. This position offers attractive perks, including travel opportunities, and requires the ability to work on-site in Ortigas Pasig. Candidates should be amenable to various shift schedules.