Logistics & Customer Success Coordinator

FM Global Logistics (Phil.), Inc.; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

A logistics company in Metro Manila seeks a candidate who will handle customer inquiries, conduct telemarketing, and prepare shipment quotes. Responsibilities also include monitoring shipments, assisting with billing and vendor payments, and compiling reports. The ideal candidate should be able to liaise with various stakeholders and represent the company in meetings when necessary. Attention to detail and adherence to company policies are critical.

Responsibilities

• Handle and coordinate with customers on their inquiries and requirements.
• Do telemarketing of sales leads and set appointments for the Account Manager.
• Liaise with Operations, Carriers, and agents to source competitive rates.
• Prepare shipment quotes, tenders, RFQs, or RFIs for customers.
• Receive booking details and monitor daily shipment activities.
• Create shipment and prepare payment requests to vendors.
• Prepare Shipment Profitability Report and ensure billing accuracy.
• Compile and submit accurate, timely reports as requested.
• Keep shipment files according to filing SOP.
• Observe and follow all company policies at all times.
• Assist in preparation of SOPs for new accounts.
• Monitor meter target quota weekly.
• May represent the company during client meetings.

Job description

A logistics company in Metro Manila seeks a candidate who will handle customer inquiries, conduct telemarketing, and prepare shipment quotes. Responsibilities also include monitoring shipments, assisting with billing and vendor payments, and compiling reports. The ideal candidate should be able to liaise with various stakeholders and represent the company in meetings when necessary. Attention to detail and adherence to company policies are critical.