Loans Collections Specialist — Field & NPL Recovery

City Savings Bank; Isidro D. Tan; On-site; PHP 250,000 - 320,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio. You will support achievement of KPIs, perform restructuring activities, field visits, and ensure accurate documentation with a focus on customer service.

Qualifications include a Bachelor's degree and driving skills with a motorcycle license. The role requires willingness to travel and familiarity with the operation area.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with valid license.
• Good oral and written communication in local dialect.
• Willing to travel extensively and familiar with area of operations.

Responsibilities

• Achieve the collection targets as well as operational targets and KPIs for the NPL portfolio assigned to them.
• Perform all assigned collection functions: redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
• Perform account analysis and evaluate client’s ability to pay.
• Compute possible restructuring of loans.
• Accomplish all assigned reports and submit in a timely manner.
• Check all assigned documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients per established standards.

Skills

Driving skills

Communication skills

Local dialect

Travel readiness

Education

Bachelor's degree

Job description

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio. You will support achievement of KPIs, perform restructuring activities, field visits, and ensure accurate documentation with a focus on customer service.

Qualifications include a Bachelor's degree and driving skills with a motorcycle license. The role requires willingness to travel and familiarity with the operation area.