Field Collections Specialist – Loans & NPL Recovery

City Savings Bank; Guimaras; On-site; PHP 240,000 - 360,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio and to reduce non-performing loans through timely actions and clear customer communication.

The role involves account analysis, evaluating repayment capacity, and restructurings as needed, with a focus on accurate reporting and strong customer service. Willingness to travel and familiarity with the area are required.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and SMS send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Skills

Loans

Collections

Driving (Motorcycle)

Communication

Travel readiness

Education

Bachelor's degree

Job description

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio and to reduce non-performing loans through timely actions and clear customer communication.

The role involves account analysis, evaluating repayment capacity, and restructurings as needed, with a focus on accurate reporting and strong customer service. Willingness to travel and familiarity with the area are required.