Linen & Laundry Operations Manager

Shangri-La Group; Cebu City; On-site; PHP 350,000 - 480,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Laundry Manager to oversee daily laundry operations, linen and uniform control, and quality assurance. Lead a high-performing team while delivering exceptional guest service in a luxury resort environment.

You will supervise supplies and equipment, handle guest requests, and maintain adherence to hotel policies with a friendly, professional leadership style.

Qualifications

• Experience in hotel laundry operations.
• Experience with linen and uniform management.
• Fluent English and local language proficiency.
• Strong interpersonal skills and leadership ability.

Responsibilities

• Ensure smooth laundry operation daily.
• Maintain a high performing team.
• Supervise laundry supplies and equipment maintenance.
• Handle guests' laundry requests.
• Engage with guests in a friendly and professional manner.
• Ensure quality assurance and policy compliance.

Skills

Team leadership

Guest service

English fluency

Interpersonal skills

Hospitality mindset

Job description

Shangri-La Mactan, Cebu is seeking a Laundry Manager to oversee daily laundry operations, linen and uniform control, and quality assurance. Lead a high-performing team while delivering exceptional guest service in a luxury resort environment.

You will supervise supplies and equipment, handle guest requests, and maintain adherence to hotel policies with a friendly, professional leadership style.