Laundry Manager

Shangri-La Group; Cebu City; On-site; PHP 350,000 - 480,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Laundry Manager to oversee daily laundry operations, linen and uniform control, and quality assurance. Lead a high-performing team while delivering exceptional guest service in a luxury resort environment.

You will supervise supplies and equipment, handle guest requests, and maintain adherence to hotel policies with a friendly, professional leadership style.

Qualifications

• Experience in hotel laundry operations.
• Experience with linen and uniform management.
• Fluent English and local language proficiency.
• Strong interpersonal skills and leadership ability.

Responsibilities

• Ensure smooth laundry operation daily.
• Maintain a high performing team.
• Supervise laundry supplies and equipment maintenance.
• Handle guests' laundry requests.
• Engage with guests in a friendly and professional manner.
• Ensure quality assurance and policy compliance.

Skills

Team leadership

Guest service

English fluency

Interpersonal skills

Hospitality mindset

Job description

Job Description:

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Laundry Manager.

As a Laundry Manager, We Rely On You To

• Ensure smooth laundry operation including linen and uniform operations on a daily basis
• Maintain a high performing team
• Supervise the team in the maintenance of laundry supplies and equipment
• Handle guests' laundry requests
• Engage with guests in a friendly and professional manner when required
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Enjoys interacting with people
• Preferably has relevant experience with an International 5* Hotel Group
• Communicates with fluency in English (as well as the local language)
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal and communication skills