Liaison Collector

DIVINA BOOKKEEPING SERVICES; Davao del Sur; On-site; PHP 334,800 - 558,000; Full time

Job summary

A financial services company based in Davao del Sur is seeking an experienced account management specialist to handle high-value accounts and implement effective collections strategies. The role requires strong negotiation and conflict resolution skills, along with a solid understanding of collections processes and financial regulations. Join our team to help clients and achieve targets in a dynamic environment.

Qualifications

• Minimum 3 years of experience in collections or account management.
• Proven track record of handling escalated or high-value accounts.
• Comprehensive understanding of collections processes and financial regulations.

Responsibilities

• Handle high-value, escalated, or delinquent accounts.
• Act as a liaison between clients and internal teams to resolve disputes.
• Implement advanced collections strategies to meet targets.

Skills

Strong negotiation skills

Conflict resolution

Communication skills

Tools

Collections software

CRM tools

Job description

Account Management:

• Handle high-value, escalated, or delinquent accounts.
• Analyze account histories to identify payment trends and recommend solutions.

Client Communication:

• Act as a liaison between the client and internal teams to resolve disputes and negotiate payment plans.
• Maintain accurate and detailed records of interactions and agreements.

Collections Activities:

• Implement advanced collections strategies to meet targets.
• Ensure compliance with relevant laws, regulations, and company policies.

1. Experience: Minimum 3 years of experience in collections, account management, or a related field, with a proven track record of handling escalated or high-value accounts.
2. Skills: Strong negotiation, conflict resolution, and communication skills, with the ability to build rapport with clients and resolve disputes efficiently.
3. Knowledge: Comprehensive understanding of collections processes, financial regulations, and legal compliance related to debt recovery, along with proficiency in using collections software and CRM tools.