Liaison Collector

Sahibjot Lending Corporation; Ilocos Norte; On-site; PHP 201,000 - 290,000; Full time

Job summary

A financial service company in the Philippines is seeking a Collector to manage delinquent accounts and negotiate payment plans. The ideal candidate will have excellent communication and negotiation skills, with a preference for those with prior experience in collections. This role involves contacting customers about overdue payments, documenting interactions, and resolving discrepancies.

Qualifications

• Prior experience in collections or a related field is preferred.
• Strong understanding of debt collection principles and practices.

Responsibilities

• Contacting delinquent accounts to inquire about overdue payments.
• Negotiating payment plans with customers.
• Documenting all communication with customers.
• Following up on payment arrangements.
• Identifying and resolving payment discrepancies.

Skills

Communication Skills

Negotiation Skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in a related field

Job description

Collector

Essential Duties and Responsibilities

• Contacting delinquent accounts: Initiating contact with customers via phone, email, and mail to inquire about overdue payments.
• Negotiating payment plans: Working with customers to establish payment arrangements that meet both company and customer needs. This may involve setting up payment plans, accepting partial payments, or negotiating discounts.
• Documenting all communication: Maintaining detailed records of all customer interactions, including dates, times, methods of contact, and outcomes.
• Following up on payment arrangements: Monitoring payments and following up with customers who fail to adhere to established payment plans.
• Identifying and resolving payment discrepancies: Investigating and resolving discrepancies between customer records and company records.

Competencies

• Communication Skills: Excellent verbal and written communication skills; ability to effectively communicate with customers in a professional and persuasive manner.
• Negotiation Skills: Ability to negotiate payment arrangements that are mutually beneficial.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
• Prior experience in collections or a related field is preferred.
• Strong understanding of debt collection principles and practices.