Liaison Collector

Kalinisan chemicals; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading chemical company in Metro Manila is seeking a detail-oriented Liaison Collector to manage and collect outstanding payments. The ideal candidate will negotiate terms, maintain client relationships, and provide accurate records of collections activities. Strong communication and negotiation skills are essential. This role requires a high school diploma and relevant experience in collections or customer service. Join a dynamic team and contribute to our financial success.

Qualifications

• High school diploma or equivalent; additional training in collections or finance is a plus.
• Proven experience in collections, credit control, or customer service.
• Ability to handle sensitive customer information and resolve conflicts diplomatically.

Responsibilities

• Contact clients with overdue accounts to facilitate payment resolution.
• Negotiate payment terms and settlements while maintaining positive relationships with clients.
• Maintain accurate records of collections activities and client interactions.

Skills

Strong communication skills

Negotiation abilities

Detail-oriented

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM or ERP systems

Job description

We are seeking a detail-oriented and proactive Liaison Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding payments, acting as an intermediary between clients and the company. This role requires strong communication skills, negotiation abilities, and an understanding of collection procedures.

Responsibilities

• Contact clients with overdue accounts to facilitate payment resolution.
• Negotiate payment terms and settlements while maintaining positive relationships with clients.
• Maintain accurate records of collections activities and client interactions.
• Serve as a liaison between the company and clients to resolve payment issues and disputes.
• Provide updates and reports to management on collection status and outstanding balances.
• Ensure compliance with company policies and relevant regulations regarding collections.
• Collaborate with other departments (e.g., customer service, finance) to facilitate payment solutions.
• Track and monitor overdue accounts, sending reminders and escalating as necessary.
• Assist in reconciling customer accounts and ensuring timely payments.

Qualifications

• High school diploma or equivalent; additional training or coursework in collections or finance is a plus.
• Proven experience in collections, credit control, or customer service.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle sensitive customer information and resolve conflicts diplomatically.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work independently and manage time effectively.
• Proficiency in Microsoft Office and/or collections software (e.g., CRM or ERP systems).
• Knowledge of debt collection laws and regulations is a plus.