Liaison Collector

FREELANCE BOOKKEEPING services; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A bookkeeping service provider in the Philippines seeks a Liaison Collector to mediate between customers and the company regarding outstanding payments. This role emphasizes strong communication and negotiation skills, alongside a proficiency in accounting principles. The Liaison Collector will investigate discrepancies, negotiate payment plans, and nurture customer relationships to ensure timely payments while maintaining goodwill.

Qualifications

• Excellent communication and interpersonal skills, emphasizing active listening.
• Strong negotiation and problem-solving abilities.
• Proficient in basic accounting principles and practices.

Responsibilities

• Investigate account discrepancies and document communications accurately.
• Negotiate payment plans with customers to facilitate timely payments.
• Build and maintain relationships with customers.

Skills

Excellent communication and interpersonal skills

Strong negotiation and problem-solving abilities

Proficiency in basic accounting principles

Experience with collections software

Ability to work independently

Knowledge of debt collection laws

Job description

Overview

The Liaison Collector acts as a key intermediary between customers with outstanding payments and the company. This role requires a delicate balance of firmness and empathy, focusing on building relationships with customers to facilitate timely payments while preserving goodwill. The Liaison Collector will investigate account discrepancies, negotiate payment plans, and accurately document all communication.

Responsibilities

• Investigate account discrepancies and document communications accurately.
• Negotiate payment plans with customers to facilitate timely payments while preserving goodwill.
• Build and maintain relationships with customers while ensuring compliance with applicable laws and regulations.

Qualifications

• Excellent communication and interpersonal skills, with an emphasis on active listening and empathy
• Strong negotiation and problem-solving abilities
• Proficiency in basic accounting principles and practices
• Experience with collections software and customer relationship management (CRM) systems
• Ability to work independently and manage a high volume of accounts
• Knowledge of relevant laws and regulations pertaining to debt collection (e.g., Fair Debt Collection Practices Act)