Liaison Collector

MC1 - wilkris appliance corp.; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading appliance corporation in the Philippines is seeking a Liaison Collector to manage client communications regarding outstanding payments. The ideal candidate will have experience in collections, strong negotiation skills, and a commitment to maintaining client relationships. A high school diploma is required, with a preference for candidates holding a degree in business or finance. The role requires proficiency in MS Office and familiarity with CRM and ERP systems.

Responsibilities

• Serve as a point of contact for clients regarding outstanding payments.
• Negotiate payment terms while maintaining positive relationships.
• Ensure compliance with collections procedures and relevant laws.

Skills

Customer service experience

Negotiation skills

Communication skills

Education

High school diploma

Degree in business or finance

Tools

MS Office

CRM systems

ERP systems

Job description

Overview

The Liaison Collector serves as a vital point of contact between the company and its clients or customers regarding outstanding payments and collections. This role focuses on effectively communicating, negotiating, and resolving payment issues to ensure timely collection while maintaining positive customer relationships and upholding company policies.

Responsibilities

• Proven experience in collections, customer service, or a similar liaison role.
• Strong communication and negotiation skills, with the ability to maintain positive customer relationships.
• Knowledge of collections procedures, relevant laws, and regulations.
• Proficient in using MS Office and collection management software (CRM, ERP systems).
• Ability to handle sensitive information with professionalism and confidentiality.

Qualifications

• High school diploma or equivalent required; a degree in business, finance, or a related field is preferred.