Senior L2 Helpdesk Tech Support - Onsite, Career Growth

Manatal; Philippines; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Healthcare from day one

Performance bonuses

Group life insurance

Paid time-off with cash conversion

Competitive rewards

Job summary

MicroSourcing is seeking a Senior L2 Helpdesk Technical Support Specialist to deliver expert Level 2 support for hardware, software, networks, and systems in an onsite environment in Eastwood, Quezon City. Responsibilities include troubleshooting, configuration, and mentoring Level 1 staff.

The role emphasizes incident resolution, documentation, and proactive problem management with strong focus on collaboration and continuous learning. Day shift, onsite, Philippines.

Qualifications

• Experience troubleshooting core services for Desktop OS (Windows 7/8/10/11) and Server OS (2008 R2+).
• Solid networking foundation: TCP/IP, DNS, DHCP, VPN.
• Experience with Active Directory (on-premise/Azure) and Exchange (on-premise/Online).
• Strong Office 365 knowledge: SharePoint Online, Admin, AzureAD, Exchange Online.
• Understanding of DNS hosting and management.

Responsibilities

• Provide Level 2 technical support for escalated hardware, software, network, and system issues with timely resolution.
• Troubleshoot and resolve complex incidents involving desktops, laptops, operating systems, apps, VPN, connectivity, and peripherals.
• Configure, maintain, and troubleshoot workstations, apps, user accounts, and IT equipment for end users.
• Investigate recurring issues and identify root causes to prevent future incidents with accurate documentation.
• Provide technical guidance and mentoring to Level 1 Helpdesk Specialists while prioritizing tickets by urgency.

Skills

Desktop OS troubleshooting

Server OS troubleshooting

Networking fundamentals

Active Directory (on-premise and Azure

Microsoft Exchange on-premise and O365

Office 365 / AzureAD knowledge

DNS/DNS hosting

VPN troubleshooting

IT equipment provisioning

Documentation and incident management

Tools

VMware

Hyper-V

Azure

AWS

Google Cloud

Job description

MicroSourcing is seeking a Senior L2 Helpdesk Technical Support Specialist to deliver expert Level 2 support for hardware, software, networks, and systems in an onsite environment in Eastwood, Quezon City. Responsibilities include troubleshooting, configuration, and mentoring Level 1 staff.

The role emphasizes incident resolution, documentation, and proactive problem management with strong focus on collaboration and continuous learning. Day shift, onsite, Philippines.