Leave of Absence and Benefits Admin

iSupport Worldwide; Pasig; Remote; PHP 450,000 - 650,000; Full time

Job summary

iSupport Worldwide is seeking a detail-oriented HR Leave of Absence & Benefits Administration Coordinator to support leave programs and benefits processes across our US operations. The role requires strong organization, discretion with sensitive information, and a service-oriented mindset.

This position focuses on coordinating established processes while escalating complex cases to HR leadership, partnering with HR, Payroll, Benefits, and third-party administrators to ensure accurate

Qualifications

• Minimum 3–5 years of experience in HR Administration, HR Operations, Employee Services, Benefits Administration, or Leave Administration.
• Exposure to FMLA, ADA, Disability Programs, COBRA, or Benefits Administration is preferred.
• Experience supporting employee leave and/or benefits administration processes.
• Experience using an HRIS platform such as Workday, ADP, UKG, Dayforce, Paycom, or similar systems.
• Ability to maintain accurate records in HR, benefits, and leave management systems.

Responsibilities

• Support the administration of employee leave programs across US operations.
• Assist with day-to-day administration of employee benefit programs (medical, dental, vision, life, voluntary plans).
• Respond to routine benefits inquiries and escalate complex matters.
• Assist with COBRA administration and Open Enrollment activities.
• Serve as a primary point of contact for employee questions related to leave and benefits.

Skills

HR Administration

HR Operations

Employee Services

Benefits Administration

Leave Administration

FMLA

ADA

Disability Programs

COBRA

HRIS

Workday

ADP

UKG

Dayforce

Paycom

English communication

Tools

Workday

ADP

UKG

Dayforce

Paycom

Job description

Position Overview

Seeking a detail-oriented and compassionate HR Leave of Absence & Benefits Administration Coordinator to support the administration of employee leave programs and benefits processes across our US operations.

This role serves as a key support resource for employees navigating leave and benefits-related matters. The ideal candidate is highly organized, service-oriented, and comfortable working in a fast-paced environment while handling sensitive employee information with professionalism and discretion.

This position focuses on coordinating and administering established processes while escalating complex cases, compliance concerns, and eligibility determinations to the appropriate Specialist or HR leader.

Key Responsibilities

Leave of Absence Administration

Support the administration and coordination of employee leave programs, including:

• Family and Medical Leave Act (FMLA)
• Americans with Disabilities Act (ADA) accommodation requests
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• State-specific leave programs

Track leave cases and ensure documentation, approvals, and required actions are completed in a timely manner

Maintain accurate leave records and case notes within HR systems

Coordinate with internal HR teams and third-party leave administrators to support employee leave requests

Communicate leave status updates and documentation requirements to employees and managers

Benefits Administration

Support day-to-day administration of employee benefit programs, including medical, dental, vision, life insurance, and voluntary benefit plans

Process standard benefits transactions such as:

• New hire enrollments
• Qualifying life events
• Benefit changes
• Terminations

Respond to routine employee benefits inquiries and escalates complex matters when appropriate

Assist with COBRA administration and post-employment benefit continuation processes

Support annual Open Enrollment activities, including employee communications, enrollment tracking, and system updates

Assist with benefits invoice reviews and enrollment reconciliations to support billing accuracy

Employee Support & Customer Service

Serve as a primary point of contact for employee questions related to leave and benefits programs

Provide clear, timely, and compassionate support while maintaining confidentiality

Guide employees through required documentation, eligibility requirements, and available resources

Deliver a positive employee experience during sensitive situations

Case Management & Escalation Support

Maintain accurate case records and documentation

Monitor case progress and follow up on outstanding items

Identify situations that fall outside standard process and escalates appropriately

Manage multiple concurrent cases while maintaining service-level expectations

Data Management & Compliance Support

Maintain accurate employee records in HRIS, benefits, and leave administration systems

Ensure all documentation is complete, organized, and audit-ready

Support compliance efforts related to:

• ACA
• ERISA
• HIPAA
• Company policies and procedures

Assist with reporting requests and audits related to leave and benefits administration

Cross-Functional Collaboration

Partner with HR, Payroll, Benefits, and Employee Relations teams to support employee requests

Coordinate with third-party administrators, insurance carriers, and leave vendors

Support continuous process improvement initiatives and employee experience enhancements

Must HAVE:

• Minimum 3-5 years of experience in HR Administration, HR Operations, Employee Services, Benefits Administration, or Leave Administration.
• Exposure to FMLA, ADA, Disability Programs, COBRA, or Benefits Administration is preferred
• Experience supporting employee leave and/or benefits administration processes
• Experience using an HRIS platform such as Workday, ADP, UKG, Dayforce, Paycom, or similar systems.
• Ability to maintain accurate records in HR, benefits, and leave management systems.
• Excellent verbal and written English communication skills
• Experience supporting U.S.-based employees
• Experience supporting healthcare or senior living organizations