Leave of Absence and Benefits Admin

iSupport Worldwide; Metro Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

iSupport Worldwide seeks an HR Leave of Absence & Benefits Administration Coordinator to support leave programs and benefits for our US operations. The role requires discretion, organization, and service orientation in a fast-paced environment.

The candidate will handle leave and benefits administration, compliance support, data management, and escalate complex cases to HR leadership as needed.

Qualifications

• Minimum 3-5 years of experience in HR Administration, HR Operations, Employee Services, Benefits Administration, or Leave Administration.
• Exposure to FMLA, ADA, Disability Programs, COBRA, or Benefits Administration is preferred
• Experience supporting employee leave and/or benefits administration processes
• Experience using an HRIS platform such as Workday, ADP, UKG, Dayforce, Paycom, or similar systems.
• Ability to maintain accurate records in HR, benefits, and leave management systems.
• Excellent verbal and written English communication skills
• Experience supporting U.S.-based employees
• Experience supporting healthcare or senior living organizations

Responsibilities

• Coordinate and administer employee leave programs (FMLA, ADA, STD, LTD, state programs).
• Track leave cases, maintain records, and ensure timely actions.
• Coordinate with HR teams and third-party leave administrators.
• Communicate leave status updates and documentation requirements to employees and managers.
• Administer day-to-day benefits programs (enrollment, life/health/dental, COBRA, voluntary plans).
• Process benefits transactions for new hires, events, changes, and terminations.
• Assist Open Enrollment activities and enrollment reconciliations.
• Provide responsive employee support and confidential handling of sensitive information.
• Escalate complex cases to HR leadership when needed.
• Maintain HRIS and benefits systems data, ensuring audit readiness.

Skills

HR Administration

Leave Management

Benefits Administration

HIPAA/Compliance

U.S. Employee Support

Tools

Workday

ADP

UKG

Dayforce

Paycom

Job description

Position Overview

Seeking a detail-oriented and compassionate HR Leave of Absence & Benefits Administration Coordinator to support the administration of employee leave programs and benefits processes across our US operations.

This role serves as a key support resource for employees navigating leave and benefits-related matters. The ideal candidate is highly organized, service-oriented, and comfortable working in a fast-paced environment while handling sensitive employee information with professionalism and discretion.

This position focuses on coordinating and administering established processes while escalating complex cases, compliance concerns, and eligibility determinations to the appropriate Specialist or HR leader.

Key Responsibilities

Leave of Absence Administration

• Support the administration and coordination of employee leave programs, including:
  • Family and Medical Leave Act (FMLA)
  • Americans with Disabilities Act (ADA) accommodation requests
  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • State-specific leave programs
• Track leave cases and ensure documentation, approvals, and required actions are completed in a timely manner
• Maintain accurate leave records and case notes within HR systems
• Coordinate with internal HR teams and third-party leave administrators to support employee leave requests
• Communicate leave status updates and documentation requirements to employees and managers

Benefits Administration

• Support day-to-day administration of employee benefit programs, including medical, dental, vision, life insurance, and voluntary benefit plans
• Process standard benefits transactions such as:
  • New hire enrollments
  • Qualifying life events
  • Benefit changes
  • Terminations
• Respond to routine employee benefits inquiries and elevate complex matters when appropriate
• Assist with COBRA administration and post-employment benefit continuation processes
• Support annual Open Enrollment activities, including employee communications, enrollment tracking, and system updates
• Assist with benefits invoice reviews and enrollment reconciliations to support billing accuracy

Employee Support & Customer Service

• Serve as a primary point of contact for employee questions related to leave and benefits programs
• Provide clear, timely, and compassionate support while maintaining confidentiality
• Guide employees through required documentation, eligibility requirements, and available resources
• Deliver a positive employee experience during sensitive situations

Case Management & Escalation Support

• Maintain accurate case records and documentation
• Monitor case progress and follow up on outstanding items
• Identify situations that fall outside standard process and elevate appropriately
• Manage multiple concurrent cases while maintaining service-level expectations

Data Management & Compliance Support

• Maintain accurate employee records in HRIS, benefits, and leave administration systems
• Ensure all documentation is complete, organized, and audit-ready
• Support compliance efforts related to:
  • ACA
  • ERISA
  • HIPAA
  • Company policies and procedures
• Assist with reporting requests and audits related to leave and benefits administration

Cross-Functional Collaboration

• Partner with HR, Payroll, Benefits, and Employee Relations teams to support employee requests
• Coordinate with third-party administrators, insurance carriers, and leave vendors
• Support continuous process improvement initiatives and employee experience enhancements

Requirements

Must HAVE:

• Minimum 3-5 years of experience in HR Administration, HR Operations, Employee Services, Benefits Administration, or Leave Administration.
• Exposure to FMLA, ADA, Disability Programs, COBRA, or Benefits Administration is preferred
• Experience supporting employee leave and/or benefits administration processes
• Experience using an HRIS platform such as Workday, ADP, UKG, Dayforce, Paycom, or similar systems.
• Ability to maintain accurate records in HR, benefits, and leave management systems.
• Excellent verbal and written English communication skills
• Experience supporting U.S.-based employees
• Experience supporting healthcare or senior living organizations