Senior Benefits and Leave Specialist – Global Support

Private Advertiser; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Private Advertiser, a confidential organization, seeks a Senior Benefits and Leave Specialist to join its Global Service Center in Manila, Philippines.

You will lead accommodation and complex leave programs, collaborate with HR Ops, Legal, and vendors, and ensure compliant, timely administration with a focus on case management and program governance.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 7+ years of progressive HR experience.
• 3+ years of direct experience supporting accommodations, leave administration, or related compliance.
• Experience coordinating accommodation discussions and interactive process activities.

Responsibilities

• Coordinate accommodation requests under ADA/PWFA and related requirements for US employees.
• Manage complex leave and disability-related cases with elevated review and coordination.
• Support return-to-work planning and stay-at-work initiatives.
• Ensure program governance, compliance, audits, and documentation.

Skills

ADA accommodation

Leave regulations

Case management

Confidentiality

Workday

Vendor management

US Pacific time support

Education

Bachelor's degree in HR or related field

Tools

Workday Absence Management

Job description

About this Role

A confidential organization is seeking an experienced Senior Benefits and Leave Specialist to join its Global Service Center in Manila, Philippines.

This role serves as the primary operational specialist supporting accommodation and complex leave programs across the organization. The position partners closely with HR Operations, Benefits, Legal, HR Business Partners, managers, and third-party administrators to support compliant and consistent administration of workplace accommodations, disability-related leaves, return-to-work programs, and related employee support processes.

This is a senior individual contributor role focused on case management, program administration, stakeholder consultation, process optimization, and compliance support.

Essential Job Duties and Functions

Accommodation Administration

• Coordinate workplace accommodation requests under the Americans with Disabilities Act (ADA), Pregnant Workers Fairness Act (PWFA), and applicable state and local accommodation requirements for US employees.

• Facilitate and document the interactive process between employees, managers, HR Business Partners, Legal, and other stakeholders.

• Review medical certifications and supporting documentation for completeness and alignment with accommodation requests.

• Prepare accommodation recommendations and case summaries for review and decision-making by HR leadership and Legal.

• Monitor implementation and effectiveness of approved accommodations and coordinate periodic accommodation reviews.

• Maintain confidential accommodation documentation and case records.

Complex Leave Program Administration

• Serve as the primary resource for complex leave and disability-related cases requiring elevated review, interpretation, or coordination.

• Partner with leave administrators and vendors to monitor case progression, documentation requirements, return-to-work activities, and employee communications.

• Provide guidance to managers, leaders, and employees and other stakeholders regarding leave program processes, documentation requirements, and compliance considerations.

• Support resolution of escalated leave-related issues and employee concerns.

Return-to-Work and Stay-at-Work Programs

• Coordinate return-to-work planning related to medical leaves, accommodations, disability programs, and workers' compensation matters.

• Collaborate with managers and HR partners to identify transitional work arrangements and accommodation options.

• Support initiatives designed to improve employee retention, workplace accessibility, and successful return-to-work outcomes.

• Partner with workers' compensation administrators and disability vendors to ensure coordinated case management.

Program Governance and Compliance

• Ensure accommodation and leave programs are administered in accordance with established company policies and procedures.

• Identify potential compliance risks and elevate concerns appropriately.

• Support audits, inquiries, reporting requests, and documentation reviews.

• Maintain program documentation, workflows, templates, and operational standards.

Vendor and Stakeholder Management

• Serve as a primary operational partner to third-party leave, disability, accommodation, and workers' compensation vendors.

• Monitor vendor service levels, case handling quality, documentation requirements, and operational effectiveness.

• Collaborate with Legal, Benefits, HR Operations, Payroll, HR Business Partners, and managers to support a consistent employee experience.

Process Improvement and Program Support

• Identify opportunities to improve accommodation and leave administration processes.

• Develop standard operating procedures, manager guides, training materials, and employee resources.

• Assist with implementations, system enhancements, reporting improvements, and operational projects related to absence and accommodation programs.

• Analyze trends and recommend opportunities to improve efficiency, employee experience, and risk mitigation.

Knowledge, Skills, and Abilities

• Knowledge of ADA accommodation processes and interactive process administration.

• Working knowledge of FMLA, CFRA, PWFA, disability programs, and related leave regulations.

• Strong case management and documentation skills.

• Ability to manage sensitive and confidential employee information.

• Strong analytical and problem-solving capabilities.

• Strong judgment and ability to recognize situations requiring escalation.

• Excellent verbal and written English communication skills.

• Ability to work effectively with employees, managers, legal counsel, and external vendors.

• Advanced proficiency with Workday and HR case management systems.

• Ability to support US Pacific Time operations.

Minimum Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• 7+ years of progressive HR experience.

• 3+ years of direct experience supporting employee accommodations, leave administration, disability management, or similar HR compliance programs.

• Experience participating in and coordinating accommodation discussions and interactive process activities.

• Experience supporting US leave and disability programs.

• Strong investigation, documentation, and case management experience.

• Demonstrated ability to exercise discretion and maintain confidentiality.

• Ability to work US Pacific time zone hours

Preferred Qualifications

• Experience supporting California leave and accommodation programs.

• Experience working with US-based HR teams.

• Workday Absence Management experience.

• Experience managing relationships with leave, disability, accommodation, or workers' compensation vendors.

• HR certification or leave/accommodation-related certification.

• Experience creating SOPs, training materials, and operational documentation.