Learning Specialist

Filinvest Business Services Corporation; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Filinvest Business Services Corporation (FBSC) is seeking a Learning Administration Specialist to supervise learning delivery and operations across the Filinvest Conglomerate. The role blends program delivery with LMS oversight, onboarding support, and stakeholder collaboration to ensure learning initiatives meet business goals.

You will manage logistics, track participation and outcomes, evaluate training vendors, and produce ROI reports while maintaining accurate LMS records.

Qualifications

• Bachelor’s degree in HR, Education, Business Admin, or related field.
• Minimum of 4 years in Learning and Development.
• Fluency in English and strong communication.

Responsibilities

• Deliver engaging learning sessions (classroom, virtual, or blended) for employees at various levels.
• Lead onboarding programs for new hires to ensure cultural integration.
• Serve as SME in delivering core, compliance, and functional skills training.
• Monitor engagement and provide real-time feedback.
• Coordinate LMS records, attendance, and completion metrics.

Skills

Strong communication

Facilitation & presentation

Stakeholder management

Organizational skills

LMS proficiency

Data analytics

Adaptability

BPO experience

Education

Bachelor’s degree in HR/ Education/ Business Admin or related

Tools

LMS platforms

Job description

Job Summary

The Learning Administration Specialist at Filinvest Business Services Corporation (FBSC), plays a key supervisory role in delivering impactful learning experiences and ensuring seamless operations for all L&D initiatives across Filinvest Conglomerate. This position combines the responsibilities of learning delivery with operational oversight, guaranteeing that all learning programs align with organizational goals and meet stakeholder expectations. The role also involves close collaboration with business functional teams to facilitate onboarding, support core skills and functional skill development.

KEY FUNCTIONS/DUTIES ANDRESPONSIBILITIES:

1. Learning Delivery

• Facilitate engaging and effective learningsessions (classroom, virtual, or blended) for employees at various levelsof the organization.
• Lead onboarding programs for new hires, ensuringa smooth transition into the company’s culture and processes.
• Serve as a subject matter expert in delivering core,compliance and functional skills training.
• Monitor participant engagement and providereal-time feedback to ensure learning objectives are met.
• Conduct post-training assessments and provideactionable recommendations to enhance future sessions.
• Evaluate the effectiveness of external trainingvendors and recommend improvements when applicable.

2. Learning Operations

• Oversee end-to-end program logistics, includingscheduling, enrollment, venue setup, and technology support.
• Ensure accurate and timely preparation oftraining materials, resources, and participant communications.
• Maintain and update training records, attendance,and completion metrics in the Learning Management System (LMS).
• Coordinate with internal and externalstakeholders, such as facilitators, vendors, and subject matter experts,to ensure seamless program execution.
• Manage program evaluations and generate reportsthat assess the effectiveness and ROI of learning initiatives.

3. Stakeholder Management

• Ensure alignment of learning initiatives withorganizational needs.
• Communicate regularly with stakeholders toprovide updates, gather feedback, and address any concerns related to thebusiness unit learning needs.
• Foster positive relationships with participantsand encourage a growth-oriented mindset within the organization.

Technical Competencies and Skills

• Strong communication skills, demonstrating fluency and clarity in both written and spoken English.
• Effective facilitation and presentation skills, with the ability to engage diverse audiences.
• Ability to work collaboratively and establish stakeholder relationships.
• Strong organizational skills, with a keen eye for detail.
• Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Preferably has experience in BPO

Education, Trainings and Licenses Required

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Minimum of 4 years of experience in Learning and Development