HR Supervisor (Learning & Development)

Filinvest Business Services Corporation; Muntinlupa; Hybrid; PHP 480,000 - 750,000; Full time

Job summary

Filinvest Business Services Corporation (FBSC) is seeking an experienced Learning & Development professional to lead learning delivery and operations. The role involves facilitating sessions, onboarding, and acting as a subject matter expert in core and functional trainings.

The position requires strong facilitation, LMS proficiency, and cross-functional collaboration to ensure training impact and ROI. Hybrid setup with occasional travel for programs.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business Administration, or related field.
• Minimum of 4 years of experience in Learning and Development, focusing on delivery and operations.
• Proven track record delivering training programs in corporate settings.
• L&D certifications are a plus.

Responsibilities

• Facilitate engaging learning sessions (classroom, virtual, blended) for various levels.
• Lead onboarding programs for new hires to ensure cultural and process alignment.
• Serve as SME in delivering core and functional skills training.
• Oversee end-to-end program logistics including scheduling and venue setup.
• Maintain training records and LMS data; generate ROI-focused reports.
• Coordinate with facilitators, vendors, and SMEs for seamless execution.
• Communicate with stakeholders to align initiatives with business needs.

Skills

Learning delivery

Facilitation

LMS

Stakeholder management

Onboarding

Education

Bachelor’s degree in HR/ED/BA

Tools

LMS tools

Job description

FILINVEST COMPANY:

Filinvest Business Services Corporation (FBSC)

WORKING SCHEDULE:

MONDAY-FRIDAY (8:00 AM - 5:48 PM)

OFFICE LOCATION:

23F VECTOR THREE, NORTHGATE CYBERZONE, ALABANG, MUNTINLUPA

EMPLOYMENT TYPE:

PROBATIONARY/REGULAR EMPLOYMENT

JOB SUMMARY

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1.Learning Delivery

• Facilitate engaging and effective learning sessions (classroom, virtual, or blended) for employees at various levels of the organization.
• Lead onboarding programs for new hires, ensuring a smooth transition into the company’s culture and processes.
• Serve as a subject matter expert in delivering core, compliance and functional skills training.
• Monitor participant engagement and provide real-time feedback to ensure learning objectives are met.
• Conduct post-training assessments and provide actionable recommendations to enhance future sessions.
• Evaluate the effectiveness of external training vendors and recommend improvements when applicable.

2. Learning Operations

• Oversee end-to-end program logistics, including scheduling, enrollment, venue setup, and technology support.
• Ensure accurate and timely preparation of training materials, resources, and participant communications.
• Maintain and update training records, attendance, and completion metrics in the Learning Management System (LMS).
• Coordinate with internal and external stakeholders, such as facilitators, vendors, and subject matter experts, to ensure seamless program execution.
• Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.

3.Stakeholder Management

• Ensure alignment of learning initiatives with organizational needs.
• Communicate regularly with stakeholders to provide updates, gather feedback, and address any concerns related to the business unit learning needs.
• Foster positive relationships with participants and encourage a growth-oriented mindset within the organization.

Work Environment

• Hybrid work setup, with a mix of onsite and virtual responsibilities.
• May require occasional travel to support training programs in other locations.
• Amenable or flexible enough to travel in Alabang and Makati for Learning and Development training programs

TECHNICAL COMPETENCIES AND SKILLS:

• Strong communication skills, demonstrating fluency and clarity in both written and spoken English.
• Effective facilitation and presentation skills, with the ability to engage diverse audiences.
• Ability to work collaboratively and establish stakeholder relationships.
• Strong organizational skills, with a keen eye for detail.
• Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Preferably has experience in BPO, particularly multinational companies

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Minimum of 4 years of experience in Learning and Development, with a focus on learning delivery and operations.
• Proven track record of managing and delivering training programs in a corporate environment.
• L&D related certifications are added advantage.