Learning Platforms Operations Analyst

Johnson & Johnson; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, is seeking a Learning Operations Analyst to provide operational support for enterprise Learning & Development platforms such as CSOD LMS, EdCast, NovoEd, Xyleme, SharePoint, and Udemy. You will serve as the subject matter expert, partner with Global Talent Management, IT and HR Digital Platforms, and manage tasks, documents, reports, and UAT within SLA/KPI.

The role requires a bachelor’s degree and experience in system testing, documentation,

Qualifications

• Junior to mid-level experience in system and user acceptance testing, documentation and technical writing, system administration, incident management and communication, release management, access provision, data analysis, and reporting.
• Proactive, resilient, and problem-solving mentality.
• Excellent time management skills with the ability to prioritize tasks, meet deadlines, and manage competing demands.

Responsibilities

• Provide operational support to Learning & Development platforms including CSOD LMS, EdCast, NovoEd, Xyleme, and SharePoint, as well as content providers like Udemy.
• Collaborate with global Talent Management, IT, Global Learning Admin, and HR Digital Platforms teams to ensure data quality and SLA/KPI compliance.
• Manage task cases, documents, reports, UAT, and other operational tasks; ensure accurate data and compliance across platforms.

Skills

UAT testing

Documentation

Technical writing

System administration

Incident management

Release management

Access provisioning

Data analysis

Reporting

Communication skills

Stakeholder management

English communication

Education

Bachelor's degree

Tools

Power Apps

Power Automate

Job description

Johnson & Johnson in Taguig, Philippines, is seeking a Learning Operations Analyst to provide operational support for enterprise Learning & Development platforms such as CSOD LMS, EdCast, NovoEd, Xyleme, SharePoint, and Udemy. You will serve as the subject matter expert, partner with Global Talent Management, IT and HR Digital Platforms, and manage tasks, documents, reports, and UAT within SLA/KPI.

The role requires a bachelor’s degree and experience in system testing, documentation,