Analyst Learning Technical Operations

Johnson & Johnson; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, is seeking a Learning Operations Analyst to provide operational support for enterprise Learning & Development platforms such as CSOD LMS, EdCast, NovoEd, Xyleme, SharePoint, and Udemy. You will serve as the subject matter expert, partner with Global Talent Management, IT and HR Digital Platforms, and manage tasks, documents, reports, and UAT within SLA/KPI.

The role requires a bachelor’s degree and experience in system testing, documentation,

Qualifications

• Junior to mid-level experience in system and user acceptance testing, documentation and technical writing, system administration, incident management and communication, release management, access provision, data analysis, and reporting.
• Proactive, resilient, and problem-solving mentality.
• Excellent time management skills with the ability to prioritize tasks, meet deadlines, and manage competing demands.

Responsibilities

• Provide operational support to Learning & Development platforms including CSOD LMS, EdCast, NovoEd, Xyleme, and SharePoint, as well as content providers like Udemy.
• Collaborate with global Talent Management, IT, Global Learning Admin, and HR Digital Platforms teams to ensure data quality and SLA/KPI compliance.
• Manage task cases, documents, reports, UAT, and other operational tasks; ensure accurate data and compliance across platforms.

Skills

UAT testing

Documentation

Technical writing

System administration

Incident management

Release management

Access provisioning

Data analysis

Reporting

Communication skills

Stakeholder management

English communication

Education

Bachelor's degree

Tools

Power Apps

Power Automate

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Human Resources

Job Sub Function

HR Operations

Job Category

Professional

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

The Learning Operations Analyst is responsible for providing operational support to various enterprise Learning & Development platforms including but not limited to: (a) Cornerstone OnDemand (CSOD) Learning Management System (LMS), (b) EdCast (Learning Experience), (c) NovoEd, (d) Xyleme (Content Management System), (e) Custom-developed solutions (e.g., Admin Portals) (f) SharePoint site/s and (g) different content providers (as Udemy). He/she is the subject matter expert for the functionalities and business processes governing these platforms and must build broad knowledge of downstream platform impacts, including feed impacts with Document Management and other HR Systems including but not limited to Workday. He/she is responsible for working with global stakeholders, business admins, curators, and end users with focus on the customer, and on accurately, completely and within SLA & KPI - managing task cases, documents, reports, UAT and other operational support tasks. This Analyst will also support compliance with Learning & Development processes, helping ensure data quality and accuracy. He/she must build strong relations with various teams as Global Talent Management, IT, Global Learning Admin, Contact Center & several HR Digital Platforms teams.

Education

• A minimum of a bachelor’s degree is required

Experience and Skills

• Junior to mid-level experience in system and user acceptance testing, documentation and technical writing, system administration, incident management and communication, release management, access provision, data analysis, and reporting.
• Proactive, resilient, and problem-solving mentality
• Excellent time management skills with the ability to prioritize tasks, meet deadlines, and manage competing demands
• Ability to handle multiple tasks and adapt to changing program requirements
• Excellent communicator with the ability to challenge and deliver great customer service and strong partnerships
• Strong internal and external stakeholder consultative and relationship management skills and experience of virtually managing stakeholders with an appreciation for regional differences
• Good English verbal and written communication skills

Preferred Knowledge, Skills And Abilities

• Working knowledge in using intelligent automation tools (Power Apps, Power Automate)
• Quality assurance and attention to detail
• Adaptability and agility in changing environments
• Experience in scrum or agile methodologies

Preferred Skills

• Administrative Recruiting
• Business Behavior
• Compliance Management
• Cultural Competence
• Execution Focus
• HR Operational Planning and Organizing
• HR Strategic Management
• Human Resource Information Systems (HRIS)
• Human Resources Development
• Human Resources Policies
• Issue Escalation
• Organizational Development (OD)
• Personal Information Management
• Service Excellence
• Talent Management
• Technical Credibility