Global Learn Support Specialist

Johnson & Johnson; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, is seeking a Learn First Contact and Resolution Expert (CARE) to provide end-to-end support for Learn processes across regions. The role emphasizes fast, accurate responses, cross-team collaboration, and ongoing process documentation.

You will help users navigate training portals, manage transactions like material uploads and due dates, and ensure superior customer service while communicating in English.

Qualifications

• Attention to detail and strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication abilities.
• Experience using Service Center/Helpdesk technologies or case management tools is preferred.
• Ability to work effectively in a fast-paced environment with multiple tasks.

Responsibilities

• Provide end-to-end Learn support globally, ensuring timely, accurate resolutions.
• Handle multiple channels (chat, case management) with 24/5 availability.
• Guide users through system navigation and intake portal processes for self-service.
• Investigate issues and apply risk management while meeting SLAs.
• Collaborate with team members to resolve complex cases efficiently.
• Maintain and update knowledge databases for continuous improvement.
• Demonstrate ownership and commitment to quality customer service.

Skills

Attention to detail

Communication skills

Analytical thinking

Fast-paced environment

Customer service software

Education

Learning Administration experience

Job description

Johnson & Johnson in Taguig, Philippines, is seeking a Learn First Contact and Resolution Expert (CARE) to provide end-to-end support for Learn processes across regions. The role emphasizes fast, accurate responses, cross-team collaboration, and ongoing process documentation.

You will help users navigate training portals, manage transactions like material uploads and due dates, and ensure superior customer service while communicating in English.